FAQ

Designers, see the designer FAQ here.

I am not in the United States. Can I still order?

Yes, absolutely. We have clients (and designers) from all corners of the globe.

Are these logos really unique, once-off designs?

Yes, they are. When a logo is sold it is automatically marked as sold and will never be for sale again, unless you sell it. From time to time sold logos are removed as our designers upload brand new logos.

How long does it take before I receive my logo?

If you want no changes to the logo then you can download it immediately. If you want changes, the revisions should be uploaded within 1 business day of your order. Each revision you request thereafter also has a 1 business day turnaround.

Do I pay extra for changes?

No, changes to the logo are always included in the price. However, the type of changes are limited. Major changes to the image itself might cost extra. Changes to the colors, text, fonts and layout are free.

The logo I want is sold. Can you make me one exactly like it?

No, unfortunately not. When we sell a logo we transfer the copyright to the client. If we gave you the same logo (or a very similar logo) we'd be violating someone else's copyright.

Will I be able to print my logo on business cards, letterheads etc.?

Yes, absolutely. The logo is delivered to you in EPS vector format (that the printers use) and in JPG format. That's if you download it immediately without requesting changes. If you request changes you have the option to ask your designer to deliver the logo in additional formats - like PSD, PDF etc. There's no additional charge for additional formats.

How many revisions do I get?

Unlimited, but there is a time limit. The revisions process completes 30 days after the order. At that point the designer has the option to continue the work for free or request an additional payment.

Do you offer a money-back guarantee?

Yes, you may ask for a refund at any point during the 30 day revisions period. A refund can not be issued once the final logo files have been delivered to you. >MORE

Can you also design my business cards and web site?

At LogoGround we want to focus on logos only, but once your logo is complete you may continue to work with any of our designers outside LogoGround.

Is English the only supported language?

We have designers from many countries, but we cannot guarantee that they will necessarily be able to help you in your native language.

Can I trademark my logo?

Yes, you can. In fact, we highly recommend registering your logo as a trademark as soon as we deliver the final logo files to you. It is the best way to protect your logo.

What qualifications do your designers have?

We screen our designers based on their work alone, not their qualifications. We don't make it too easy for our designers. Anyone can sign up, but each logo is individually approved before it becomes available on the site.

How do you prevent "rip-offs" being sold as original logos?

Each logo that is uploaded needs to be approved by our art director before it is publicly viewable and available for sale. If there's any doubt about a logo, it is rejected. If a rip-off slips through, the designer will, at the first offence, have their account closed, their logos deleted, the money in their account forfeited and they will be permanently blocked from participating.