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Forum Not able to upload Final Files for the client


DESIGNER

MonGE Designs
2019-04-20

I'm trying for hours to upload the files for a sold logo (approved by client), but every time i upload the zip file, it loads till 100% then the page suddenly stops loading and nothing appear to be uploaded and some other times i get a message saying that "i'm uploading the wrong file extension" although it is .zip extension as every final zip file i uploaded before. The file is 62mb, is this too big for logoground website to handle?
I'm not sure how to send the final files at this point. Please help.



DESIGNER
MonGE Designs
2019-04-20

I also other times i get this message: www.logoground.com is currently unable to handle this request



DESIGNER
MonGE Designs
2019-04-20

ok, suddenly it seems like it is finally uploaded! Yupiii !
but was there a problem before? because i been trying for hours and nothing appeared to be uploaded until just now (when i sent this message)



ADMIN
ajleroux
2019-04-20

Hi MonGE Designs,

I think that the file size is the likely cause of the problem. The server can handle a 62MB file, but it could be a timeout issue.

My ZIP files are usually in the 2 to 3MB range. Does your ZIP file contain only logo files? Is there a specific file that is the culprit?



ADMIN
ajleroux
2019-04-20

Ok, glad it is resolved!



DESIGNER
MonGE Designs
2019-04-20

yes, usually my final files are less than 10 mb, but i attached this time different versions, for example, icon alone, and icon with businessname (vertical and horizontal positions), different colors, different sizes in high resolution in PNG, JPG (I think the jpgs what made it go big).


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Last post on 2019-04-20


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