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Forum LG contact form.


DESIGNER

indigober
2017-11-01

How long does it take for LG's admin/customer service to reply our message regarding a question submitted through http://www.logoground.com/contact.php ?
I have sent a question on 2017-10-28 but until now i don't get any reply..

Thanks.



ADMIN
ajleroux
2017-11-02

It's usually one business day and there are no delays that I'm aware of over the last few days. If you still haven't received a response please resend your request. It may be that we simply missed it.

Oh, one more thing: Certain support request from designers, like questions about payments and declined logos should be posted in the forum please.



DESIGNER
indigober
2017-11-02

Hi ajleroux,
Thanks for the reply.
Actually, i have send another message. I hope i get the reply as soon as possible.

Oh, this is not questions about payments or declined logos..



DESIGNER
eclipse42
2019-08-14

Hello.

I sent a message to LG staff through contact form. Could you look into it.

I appreciate it.



ADMIN
ajleroux
2019-08-14

Hi eclipse42,

Support staff is a little swamped at the moment. You may have to wait a day or two for a response. If it is urgent you can also send it to me directly.



DESIGNER
eclipse42
2019-08-19

Hi ajleroux, it is 5 days today, could you find time to look into the inquiry.

Thanks.



ADMIN
ajleroux
2019-08-19

Hi eclipse42,

Sorry about that, I missed your email. I sent a response a few minutes ago.



DESIGNER
Design Star
2019-08-19

Hi @ajleroux,
I was sent message through LG contact form and also mail, almost a week ago, can you please help me out.
Thank you



ADMIN
ajleroux
2019-08-19

Hi Design Star,

As far as I know our support guys are not behind with emails, but I'll check in with them. In the meantime please also check your spam folder in case their response ended up there.



DESIGNER
Design Star
2019-08-20

Thanks man . @ajleroux



DESIGNER
Ortega Graphics
2019-08-27

@Ajleroux, are you behind with emails? No rush, just checking if you received my email from Thursday, August 22nd or if there was a technical issue and maybe you never got it. Thank you.



DESIGNER
Dmitriy Dzendo
2019-08-27

I join Ortega. Also sent two letters to Andre's mail ... and silence. Today I sent a third letter asking me to see my previous letters. Are you alive Andre?))



ADMIN
ajleroux
2019-08-27

Ortega Graphics & Dm. Dzendo, yup, I'm behind with my emails but catching up. Sorry for the wait. You should have responses later today.



DESIGNER
aefirit
2019-09-02

@ajleroux I already sent my message through contact form again :) Thank you.



ADMIN
ajleroux
2019-09-02

Hi aefirit,

I received your separate email and responded a few minutes ago.



DESIGNER
aefirit
2019-09-02

Thank you so much @ajleroux! :D I received it and reply it. Always thank you and blessings! :D



DESIGNER
immoodesign
2019-09-02

I experienced the same issue many time, some times I feel lucky but sometimes I have to wait for long. I suggest LG should take care of that ignorance and resolve that issue nicely because you know that the communication is the key for the success.



ADMIN
ajleroux
2019-09-02

Thanks for the feedback immoodesign. Agreed, our support speed is our Achilles heel at the moment. We're working on it :)

In the meantime, posting your question to the forum (if it is something you don't mind discussing publicly) is a good alternative.



DESIGNER
Ortega Graphics
2020-04-10

@Ajleroux, are you behind with emails? No rush, just checking once again if you received my email or if there was a technical issue and maybe you never got it. Thank you.



ADMIN
ajleroux
2020-04-10

Hi Ortega Graphics,

Support emails are 100% up to date nowadays, but I'm behind with my emails. No need to resend. I'm hoping to catch up today and over the weekend.



DESIGNER


ADMIN
ajleroux
2020-04-15

不不不



DESIGNER
ava_nauval
2020-04-15

@Ortega

LOL


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Last post on 2020-04-15

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