Hand-selected, original logos for sale
Once it's sold, it's gone!
Forum Designer Payments


ADMIN

LogoGround
2021-01-05
Edited 2021-03-25 by ajleroux (admin) permalink ANCHOR

Designer payments are processed every month, usually between the 20th and the 25th of the month, over a 2 to 3 day period.

Payments may be processed a few days earlier or later.

The payout amount is 90% of the sale amount for your completed projects. At the moment, payments are sent via PayPal only. We are looking into alternative payment methods, but we cannot yet say for sure if or when alternative payment methods will become available.

Payments can only be sent to designers who are eligible for payments and only for their completed projects. In order to complete a project you must have uploaded the final logo files for the client. To check if you are eligible to receive payments please visit:
https://www.logoground.com/payment-eligibility.php

---
Please do not ask if your payment will be sent this month. The answer is always yes, provided that all conditions for payment are met. Please see:
https://www.logoground.com/payments.php

---
For expedited (faster) payments, see:
https://www.logoground.com/expedited-payment.php



DESIGNER
kassymkulov
2021-01-21

https://www.logoground.com/discuss.php?topic=2639#28226
I'd be glad if you could make it on 23rd though :)



ADMIN
ajleroux
2021-01-21

Probably the 23rd, but it is someone else's call so I can't promise.



ADMIN
LogoGround
2021-01-23

Payments for January will be sent today.
Designers who have payments due, please ensure that we have your correct payment details.



DESIGNER
sokhamadz
2021-01-23

@LogoGround
its 23th now and i hope my payment will be arrive tomorrow :D
this my first time sale after I missed my first sale



ADMIN
ajleroux
2021-01-23

Payments update:

We will not be able to complete all payments today. We will continue tomorrow and possibly only finish all of them on Monday. Thanks for your patience!



DESIGNER
sokhamadz
2021-01-24

Yo wellcome AJ
No mather how date.. I hope its release on this month :)



DESIGNER
sugondes
2021-01-25
Edited 2021-01-25 by sugondes permalink ANCHOR

Hi admin. I have receive the payment from my 1st sale and thank you.
I have question why my fund after I received get cut again to paypal. When I read from accounting dashboard paypal also get the commission from my sale then they cut again my fund when I received the payment.

I hope admin can give me the information what I miss.
Thank you.



ADMIN
LogoGround
2021-01-25

January payments complete :)
Congrats everyone on another record month and thank you all for your patience as we worked through the payments.

Hi @sugondes. Please see https://www.logoground.com/discuss.php?topic=1191



ADMIN
ajleroux
2021-01-25

There were many payments to get through!

We're also trying a new system. Going forward it is likely that payments will not all be completed within one day. It will become a 2 or 3 day process like it was this month. Still monthly, still starting between the 20th and 24th of each month.



DESIGNER
sugondes
2021-01-25

Thank you for the information.



DESIGNER
kassymkulov
2021-01-25

Thank you!
Yeah, this is turning out to be one hell of a month for me too.
I guess people just got super excited after 2020 :)



DESIGNER
Hamra Design
2021-02-09

Thank you all guys, i have learned a lot through this forum.



DESIGNER
Aplan
2021-02-15

I have my first sale in 2021 , My dashboard show I'm not eligible to receive payments. I have registered and started putting the logo in 2019. And when I upload logos rules not like this time. For that I want ask, can I be able to receive payment same old rules, or I need get before silver rank?

thank you very much, please help



DESIGNER
Proff!
2021-02-15

Aplan
Congratulations on selling your first logo.

Wait for confirmation from admin.

You will get paid :)



ADMIN
ajleroux
2021-02-15

Hi Aplan,

Congrats on your first sale! :)

It is almost certain that the admin will pay you this month, even though you are not eligible yet. If you want to be 100% certain, you are very close to moving up to the Silver rank. 3 or 4 more uploads should do it.



DESIGNER
Aplan
2021-02-21
Edited 2021-02-21 by Aplan permalink ANCHOR

hello everyone I hope you guys stay productive and always healthy.



DESIGNER
Aplan
2021-02-21

Hi, ajleroux

Thank you very much for the reply ... I can't wait, I'm happy to be here. This motivates me to make a better logo.



DESIGNER
Aplan
2021-02-21
Edited 2021-02-21 by Aplan permalink ANCHOR

artileriprof006

Thanks :)



ADMIN
LogoGround
2021-02-22

Payments for January will start today and continue for the next 2 to 3 days.
Designers who have payments due, please ensure that we have your correct payment details.



DESIGNER
Enoh91
2021-02-22

Sorry, Do you mean February? :)



ADMIN
LogoGround
2021-02-22

Thank you Enoh91 :)
Payments for *February* will start today and continue for the next 2 to 3 days.
Designers who have payments due, please ensure that we have your correct payment details.



DESIGNER
Patrick0710
2021-02-22

hello, i have my first 2 sales in 2021 , My dashboard show "I'm not eligible to receive payments". I have registered and started putting the logo in 2019. For that I want ask, can I be able to receive payment or I need get after silver rank?

Thank you very much.



DESIGNER
Nicke23
2021-02-22

My payment still pending now. I do hope would be released tomorrow.



DESIGNER
korzuen
2021-02-22
Edited 2021-02-23 by korzuen permalink ANCHOR

@Patrick0710

If you haven't reach the silver rank, your first payment will be delayed for 180days ( https://www.logoground.com/designerfaq.php )



DESIGNER
Aplan
2021-02-23

@korzuen

Really?? 180 days? Oh my God ... :(



DESIGNER
korzuen
2021-02-23

@Aplan

Only for the first payment if you haven't reach the silver rank. To reach a silver rank, you need around 20 points. 1 approved logo will give you 1.2 points and a declined logo cost you 0.8 points.



DESIGNER
Aplan
2021-02-23

@korzuen

but admin said I can get paid "this month". you can see in the previous post. now I'm a little confused: ')



DESIGNER
korzuen
2021-02-23

@Aplan

"It is almost certain that the admin will pay you this month, even though you are not eligible yet. If you want to be 100% certain, you are very close to moving up to the Silver rank. 3 or 4 more uploads should do it."

Are you referring to this post?

I'm just telling you the LG payment eligibility rules, in the end LG(admins) has the final says on this matters.



DESIGNER
kassymkulov
2021-02-23

The new payments format was introduced in September 2019.
But, the users who registered before this date and are still not silver level can have a possibility to be "grandfathered" as suggested by Ortega Graphics here:
https://www.logoground.com/discuss.php?topic=1425#13095



DESIGNER
Aplan
2021-02-23

@korzuen

Yes, that's right, that's what I meant. hhh ... I don't know. however this may be the rule, but.. 180 days means 6 months or half a year. I have to wait that long, but what can I do? : ')



DESIGNER
Aplan
2021-02-23

@kassymkulov

what is the date in 2019 september? i registered here on 2019-05-04.



ADMIN
ajleroux
2021-02-23

I think that designers being grandfathered, as we have done, was a good idea when we changed the rule, but we cannot continue this practice indefinitely without making LG vulnerable to fraud. It's best if the rules apply to all, especially this one.

But in your case Aplan, it's not really an issue because it is almost certain that you will be paid this month.



DESIGNER
rikirah
2021-02-23

Looking forward to received my earnings for this month



DESIGNER
Patrick0710
2021-02-23

@korzuen
Oh my god, it's too long.
I really need it because of the ongoing pandemic :(



DESIGNER
Patrick0710
2021-02-23

What if my account was created in 2019, will I be able to receive payments as soon as possible?



DESIGNER
Patrick0710
2021-02-23

and if I have uploaded more than 20 logos it will become a silver rank ?



DESIGNER
korzuen
2021-02-23

@Patrick0710

You need 20 points to reach a silver rank. 1 approved logo give you 1.2 points, 1 declined logo cost you 0.8 points. My advice would be to send in your best 17 logo design to be approved by LG and you will get the silver rank.



DESIGNER
Aplan
2021-02-24
Edited 2021-02-25 by Aplan permalink ANCHOR

I entered a lot of logos and most of them were accepted, then I accidentally committed a violation that I already admitted I was wrong (on only one logo) I tried to finish it and can explain it well. the bad news is i got BANNED. when i was waiting for payment of my logo which just sold after 2 years and already working hard on buyer's revision request. At the very least I have no intention of becoming a fraud.

thanks LG ... if may I ask one thing ...please delete my account and please give my payment to the homeless or the needy around you, and I will feel sincere when I go.

thanks you for everything LG... I hope all the designers here can quickly accept their rights ...

I am resigning with smile :')



DESIGNER
Patrick0710
2021-02-24

@korzuen

thanks for your advice, I will send my best logos :)



DESIGNER
kassymkulov
2021-02-25

Hello.
Just wondering if the payments are done for February?
I received my pending payments, but I also sold a logo on February 23rd while you were sending out payments.
Generally speaking, how are the sales (finished projects) between 20th to 24th of the month will be handled? Will they be sent next month?



DESIGNER
nanza14
2021-02-25

Hi,,

My payment still pending now. I got a pending payment on February 18th, until now I still haven't received my payment. is there an explanation for this?

thanks,,



DESIGNER
Graphic Store
2021-02-25

Hi, I believe this website would be more famous if you improve your service system Also it would be good besides PayPal arrange another payment system. Like Payoneer and others.
Thank u



DESIGNER
Valentinedesign
2021-02-25

I do not understand how the rating can affect payouts in general. Well, and a delay in payment for a maximum of a month to make sure that there is no plagiarism, well, a maximum of the first payment in two months. In any case, this will stimulate the future LH participant. When you work day and night, the only incentive is the monetary reward for your work. On this site, before being approved, the logo goes through so many checks, it is chosen by many top designers, it can still be blocked. My point is that if the designers have accepted it, then it must be trustworthy and not be a reason for denying payment under the guise of rank. If we are talking about trust here, all participants should be equal and everyone should have the same rights. There is another option - not to take anyone here until he has passed, let's say, your exam. But if a designer is accepted and allowed to sell his logo, and the first sale he was denied payment because he was not ranked enough, it will at least cause a rejection of the freelance community around the world.



DESIGNER
Valentinedesign
2021-02-25

And another separate question about PayPal payment. The guys in the yard of the 21st century live like in a cave, different payment systems. Or is this payment method beneficial for the site? Freelancing is booming. Don't you think that sooner or later a more powerful competitor will appear than LG, in which case many designers will simply leave here, maybe you shouldn't wait for this, but just start making the life of designers more comfortable. It's just that PayPal does not work everywhere, and where it works with restrictions, I was lucky, in my country it works, but not as I would like, but in any case ...



DESIGNER
rikirah
2021-02-25

I wonder if payouts are already sent. Its already 25 :)



ADMIN
ajleroux
2021-02-25

Payments are still underway. We hope to complete them today.

kassymkulov, the admin goes down a list and does not circle back to see if new sales have been finalized in the meantime. If they did that they might get stuck in a loop forever. :) If you already received a payment this month then your next payment will be next month, unless you request an expedited payment before then.

Graphic Store we tried in the past to add other payment options, but there are technical and operational challenges. We still hope to add alternatives in the future, but can't say if or when that will happen.

Valentinedesign, the rationale for payment eligibility is explained here: https://www.logoground.com/discuss.php?topic=1425
In short, it helps us to prevent fraud. I take your point about not discouraging designers. We want to focus on being the platform for professional designers and in my experience, professional designers have no problem reaching the Silver designer rank and becoming eligible for payments - sometimes within a day or two of signing up.



DESIGNER
Enoh91
2021-02-25

Valentinedesign,
Regarding payment delays, this has just happened, you should take a look.
It looks like All the answers to your questions are in this topic :

https://www.logoground.com/discuss.php?topic=3198

LG has done very well so far



DESIGNER
AMX
2021-02-25

It’s always a thrill when it’s already 25th of the current month and you still have your payment pending..

Lol...



DESIGNER
ava_nauval
2021-02-25

Payment has been received. Thank you LG team :)



DESIGNER
Valentinedesign
2021-02-25

Ajleroux I don't understand a little when you talk about fraud, I don't understand how this can be done and what the title of designer has to do with it, sometimes a designer with a higher rank can turn out to be a fraud ... As for fraud, the designer deliberately provides other people's logos from the first day, passing them off as their own, I was also copied more than once. But that doesn't mean everyone should be flagged as potential scammers. I'm talking about leveling the odds for everyone involved. Believe me, even when I become a silver writer, my opinion will remain the same, but I also understand that your rules and I will have to put up with them ...



DESIGNER
rikirah
2021-02-25

Got my earnings too. Thanks LG team:)



ADMIN
ajleroux
2021-02-25

Hi Valentinedesign,

I realize that higher level designers could also be fraudsters, but the point is that fraudsters don't typically reach higher designer levels. Uploading 1 copyright violation and getting away with it is difficult. Uploading 17 (about the number required for Silver) without getting caught is close to impossible. But for a good designer, 17 uploads is no challenge.

We unfortunately can't discuss fraud prevention measures in much detail in a public forum. If I explain to you how it works, that becomes like a tutorial for future fraudsters. I promise, the measures we have in place are really necessary and they work very well. :)



ADMIN
LogoGround
2021-02-25

February payments complete :)
Payments are now a 2 to 3 day process as mentioned. Thank you for your patience!



DESIGNER
Valentinedesign
2021-02-26

Ajleroux OK, I understand you, a rule is a rule and you need to reckon with it, I understand that there are no easy ways. :)



DESIGNER
Enoh91
2021-02-27

Hai ajleroux,
As usual, my funds are on hold by paypal. So if you have plenty of time, please confirm my sale.
It took two more sales so that I don't have ask for confirmation. so give me two or more sales this month. :)

Thank you



DESIGNER
ava_nauval
2021-02-27
Edited 2021-02-27 by ava_nauval permalink ANCHOR

Hi enoh91,

Without any further action, you only need to wait 21 days (if the paypal policy has not change yet). Or if you want a faster withdrawal, just contact CS paypal to request an accelerated disbursement of funds. As far as I know from my experience and also from the forums here. Logoground has no further control over the payments that have been sent to the designer paypal account.

In the future, you will experience the same thing (2 more to go) for the first 5 times the recipient of the first fund payment (if the paypal policy has not changed yet). Only then will you be declared a fully established user (eligible) and have deserved to be disbursed within 24 hours.



DESIGNER
Enoh91
2021-02-27

Hai ava_nauval,

Ya you are right 21 days I have to wait, it's very tiring. I have asked CS paypal, they said there is a way to speed things up so that my funds are immediately available, sender of funds or buyer confirms that my sale has been completed. That is why I asked LG to confirm.

Ya I need 2 more sales transactions, so that any funds I receive are immediately available. I hope this month I can get it :) hehe



ADMIN
ajleroux
2021-02-27

Hi Enoh91. Confirmed. :)



DESIGNER
Enoh91
2021-02-27

Many thanks ajleroux very helpful. :)



DESIGNER
ChiDa
2021-03-22

Hello LG
On 16 March 2021, It is my first time that my design was sold, I've sent the final logo files and then the client approved, so the payment pending for release.
And now the same logo was sold again with the same client, I push a project to archive because the project is the same, and the money in my LG balance has disappeared.



ADMIN
LogoGround
2021-03-23

Payments for March will start today and continue for the next 2 to 3 days.
Designers who have payments due, please ensure that we have your correct payment details.



ADMIN
LogoGround
2021-03-23
Edited 2021-03-23 by LogoGround permalink ANCHOR

@ChiDa unfortunately the client's payment failed and the project was cancelled. We contacted the client and asked them to resubmit the payment.



DESIGNER
boringdesigncompany
2021-03-23
Edited 2021-03-23 by boringdesigncompany permalink ANCHOR

Hi @aljeroux
two of my previous sold logo suddenly become an "open projects"
1. I had received a the "Logoground Logo revision approved" email for this logo today https://www.logoground.com/logo.php?id=349388 although it was approved last month (Logo approved on 2021-02-06.)
2. For the sale of this logo suddenly become an open project (https://www.logoground.com/logo.php?id=258822) which is also had been completed when I sent the final files on March 04 .

I had push both of them to archived today. Does this affect my payment for today and should I be worried for both cases?



ADMIN
ajleroux
2021-03-23

boringdesigncompany, we had some issues with delayed emails over the past week, with old emails only arriving now, and that caused some confusion with projects. But you can simply push them to the archive, as you have done. It won't affect or delay the payments.



DESIGNER
ChiDa
2021-03-23
Edited 2021-03-23 by ChiDa permalink ANCHOR

@LogoGround Thanks,
It is unfortunate...I've send files and there is a paperwork about payment and design handover, hope the client will be back with correct payment soon...



DESIGNER
boringdesigncompany
2021-03-23

Thanks for the clarification aljeroux



DESIGNER
sbelogd
2021-03-23

Just a little suggestion/question for admin?!
It would be good if the payments were not automatic, i.e. It would be good if we could choose do we want automatic payment, or to withdraw money when we need to.
I would for example like to withdraw my money.. lets say every three or six months. Having income every month causes me some other problems that I would like to avoid :)
Would it be possible to incorporate this option in future?
Thanks :)



ADMIN
ajleroux
2021-03-23

sbelogd, many thanks for the suggestion. That's something that I've also wanted to implement. There are some regulatory hurdles that need to be overcome on our side. We are working on it, but I can't promise anything yet.



DESIGNER
AMX
2021-03-24

it is 25th already.. i hope my payment is already in line...



ADMIN
ajleroux
2021-03-25

AMX, it takes a few days to complete all the payments. But we will get to everyone soon. :) Thanks for your patience.



DESIGNER
immoodesign
2021-03-25

Hi,

I recently won a logo 'Eagle-Wing(https://www.logoground.com/logo.php?id=73763)' on the date of 17-3-2021. I left couple of messages to the buyer along with the sample image but no response from the buyer and still waiting for him/her to approve my sample so I can upload the final files for him/her.

I contacted the 'LG' staff/admin but you guys are so lazy and poor to respond the designers on time. it seems like the whole LG system is sleeping. Can you please let me know when my project will gonna finalize and when my payments will be released? Reply ASAP. Thanks!

Immoo~



ADMIN
ajleroux
2021-03-25
Edited 2021-03-25 by ajleroux permalink ANCHOR

Hi immoodesign,

You're not being fair to our support guys. They work hard. Support was slow-ish once upon a time, but now answer the majority of support emails in under 24 hours. Have been doing so for more than a year.

If you contacted support through the contact form more than 24 hours ago, you already have an answer. Please check your spam folder too. If there is nothing there, resend and double check the email address that you enter. If you make a typo there is no way for support to respond.



ADMIN
LogoGround
2021-03-25

March payments complete :)
Payments are now a 2 to 3 day process as mentioned. Thank you for your patience and your work is stunning!

@immoodesign the client has 30 days to complete the revisions. The logo was sold 8 days ago. We can unlock the project after 30 days.



DESIGNER
immoodesign
2021-03-26

@ajleroux, I'm sorry for my harsh words but I had to say something I felt because you know how you feel when you never get any response. I never pass these kind of words and always try to resist but this time I couldn't stop my self. Trust me that whenever I directly contacted OR messaged LG support, I never receive any response within 24 OR sometimes never get any response and it seems like we are getting ignored. I'm very punctual for checking my emails(every single folder) and specially the spam folder when I use these kind of options like contact form, and I already checked(2xtimes) my spam believe me that I still haven't received any reply from the support even I entered the correct email(no typo). That is the reason I have to choose the forum and yes I admits that the forum is the only place where I get response quickly specially from you my friend(thank you for your co-operation as-usual).

@LogoGround: Thanks the response here, I appreciate your help. Thanks!

ImmooDesigin.



DESIGNER
ahugrafis
2021-03-27

Why are funds being held? Help me



DESIGNER
didiwinata
2021-03-27

@ahugrafis

You haven't reached silver rank yet, so you are not eligible to receive payment until you reach silver rank or reach 180 days after the logo is sold, whichever comes first.



ADMIN
LogoGround
2021-03-27

@ahugrafis, you were paid on 2021-03-25.



DESIGNER
Jani Tavanxhi
2021-03-31

Hi Admin,

I want to use "Expeditet Payments" but there is not balance yet showing for this purchase: https://www.logoground.com/logo.php?id=230178

This logo was unlocked 3 days ago and final files uploade as well! Also nothing information in the "Accounting" page, the logo is not showing as a pending payment as it should be.

I want to use the "Fast" payment option for this purchase as mentioned above, please advise.

Best,
Jani



ADMIN
ajleroux
2021-03-31

Hi Jani Tavanxhi,

That project was unfortunately refunded. It looks like the admin who refunded it (perhaps it was me!) forgot to also cancel the project on our side, which means it was correctly removed from the pending payments but not added under your cancelled projects. Our apology for that. I have now cancelled the project. The logo is again for sale and the project is shown under Clients > Cancelled projects.



DESIGNER
Jani Tavanxhi
2021-04-01

Hi ajleroux,

Well i agree with you, but you must know that i have uploaded final files to the current purchases and stayed open for 3 days, what if the client downloaded the files!!
Canceling now the project is to late, however i don't know what to say.

All Best,
Jani



ADMIN
ajleroux
2021-04-01

The fact that this project appeared to still be open after it was refunded created some confusion. We apologize for that. I investigated further and the project was cancelled correctly on our side after all. It seems the project was re-opened by our system because of the way that the PayPal and LG systems automatically interact, which sometimes creates duplicates of orders or re-opens completed/cancelled projects. We've been working on that exact issue for the past few days (related to sales notifications) and I think we finally have this problem solved. I'll spare you the technical details, but from what we are seeing so far it looks like the problem of projects automatically being re-opened is a thing of the past.

Regarding access to the files, the projects was correctly refunded and cancelled before the files were posted. It was briefly possible for the client to access the files once they were posted, but we can see that the client's last log in to LogoGround was before the files were posted. If the client logs in now, they will see a message that the project was cancelled and they will not have access to the files.



DESIGNER
Jani Tavanxhi
2021-04-01

Understanding very well, no worries. Just was concerned about the final files... Imagine downloading files and receiving refund as well, a jackpot for the client :)

Thank you again for your time and support!

Best Regards,
Jani



DESIGNER
Fbastiart
2021-04-22

Alhamdulillah "dapet THR"

I can't wait for next payment LG.
Thank you (:



ADMIN
LogoGround
2021-04-23

Payments for April will start today and continue for the next 2 to 3 days.
Designers who have payments due, please ensure that we have your correct payment details.



DESIGNER
Piars Studio
2021-04-23

@LogoGround @ajleroux thank you, i'm waiting my payment today and the next 2 to 3 days :)



DESIGNER
immoodesign
2021-04-25

Dear Admin,

Well I'm here to mention that there are couple of my logos been sold last month and this month as well. if I'm not wrong, the payment should be released/transferred on every 22-24th of each month but this time there are couple of my payments which are still on pending. Its already been too late for my payments to be released from LG. I wanted to be sure when my payments would be released as I sold 1st-logo "Eagle-Wing - https://www.logoground.com/logo.php?id=73763" on the date of 17-3-2021 and the 2nd-logo "Eagle-Music - https://www.logoground.com/logo.php?id=52162" on the date of 23-4-2021". I've already handed over all the final files to the buyers and still waiting for my payments to be transferred. Can you please check in and let me know when would that be possible to have my funds into my account? Thanks!

Immo0~



ADMIN
ajleroux
2021-04-25

Hi immoodesign,

As mentioned in the admin's post above and in the opening post, payments are now a 2 to 3 day process. We can't say for sure when payments will start each month and when they will complete, but it will usually be between the 20th and the 25th of the month. Payments may start a few days before the 20th or complete a few days after the 25th. This is also explained in the opening post above. Thanks for your patience. If your payment hasn't arrived yet, it will very shortly!



DESIGNER
munky
2021-04-26
Edited 2021-04-26 by munky permalink ANCHOR

dear admin,

logoground has emailed me that one of my logo designs has just sold for $ 200 "without any revisions", then I get a choice of monthly payments ($ 180) or expedited payments ($ 170), in this case I chose monthly payments.

because this is the first sell I am waiting for the process on the 20-25th for one month, while waiting for other notifications.
after the payment period arrived, I only received a payment of $ 40, why is the amount different from the monthly payment that should have been paid.
I don't know what happened to my logo project ...
there is no notification or logo revision (in my account, and my email spam etc)

Please help

best regards
munky



DESIGNER


ADMIN
LogoGround
2021-04-26

@munky, the logo was unfortunately reassigned to a staff designer. In future you must deliver the files to the client within one business day to avoid reassignment. If the client did not ask for revisions then you can post the files as-is and post a message for the client.



ADMIN
LogoGround
2021-04-26

April payments complete :)
Congratulations everyone. Your work is stunning!



DESIGNER
Piars Studio
2021-04-26

@Logoground payments complete :)
Thanksss



ADMIN
LogoGround
2021-04-26

@Piars Studio you are welcome :)



DESIGNER
munky
2021-04-27

@didiwinata @logoground thanks

regrads



DESIGNER
immoodesign
2021-04-28

As I mentioned in my prior message. My couple of logo payments have not been arrived yet. I'm still waiting for my payments. its 29-April-2021 today. Why its taking so long for you to release my funds? When would gonna release my payments?



ADMIN
ajleroux
2021-04-29

Hi immoodesign,

I can see that your name is still on the payments list, meaning your latest payment was not sent. I will check with the admin who handles payments and get back to you.



DESIGNER
immoodesign
2021-04-29

Hi ajleroux,

Thanks for the quick response, much appreciated that. Ok, I'll wait till then.



DESIGNER
akramart
2021-04-29

Hi Logoground staff
I'm glad to be here as designer,
i'm asking if i could receive my payment even if i'm not yet elligible
thanks a lot



ADMIN
ajleroux
2021-04-29

Hi immoodesign,

OK, we managed to resolve it. Payment sent. :) The problem was an older disputed order on PayPal which caused confusion. Many thanks for your patience.



ADMIN
ajleroux
2021-04-29

Hi akramart,

You currently have only two logos for sale on LG, so you have some way to go still to reach the Silver designer rank and payment eligibility. We cannot pay you yet, but you will not lose the money. We will leave it in your LG account and it will be paid over to you once you become eligible. To become eligible, upload more logos so that your designer rank reaches Silver. If you can not or do not want to continue uploading logos to LG the money will still be paid to you, but then there is a 180 delay which is unfortunately necessary as a fraud prevention measure.



DESIGNER
akramart
2021-04-29

How many logos do i need to reach silver degree?



ADMIN
ajleroux
2021-04-29

akramart, it has to do with reputation points, not only the number of logos. See the full explanation here: https://www.logoground.com/payment-eligibility.php



DESIGNER
KM
2021-05-02

Thanks for the info.



DESIGNER
mk4gfx
2021-05-03

Hi @ajleroux,
I tried a different PayPal account but it didn't work and my last payment failed. I've changed it back to the original one, am I going to receive my payment normally this month?
Thank you.



ADMIN
ajleroux
2021-05-03

Hi mk4gfx,

Yup, the money is still in your LogoGround account and will be paid normally this month.



DESIGNER
mk4gfx
2021-05-03

Thank you!



ADMIN
LogoGround
2021-05-23

Payments for May will start today and continue for the next 2 to 3 days.
Designers who have payments due, please ensure that we have your correct payment details.



DESIGNER
Piars Studio
2021-05-23

Thank You :)



DESIGNER
amdhaekal
2021-05-24

well, I agree to the terms. I am happy to receive payments at the end of the month. However, it is set up and I love it



DESIGNER
evan studio
2021-05-24
Edited 2021-05-24 by evan studio permalink ANCHOR

I have a friend who plays here, but his account has been benned and in that account there is sales income.
what I want to ask is the result of the sale whether he will continue to receive payment or not



ADMIN
ajleroux
2021-05-24

Hi evan studio,

We do not send payments to banned designers. (See point 4.11 in the user agreement https://www.logoground.com/user-agreement.php )
This is a matter of principle for us, but also when we ban a designer who had a sale, the sale is often refunded. In cases where it is not refunded right away, we set the money aside so that we can issue a refund in the future, if there is a problem with the logo that was sold.



DESIGNER
evan studio
2021-05-24

I only helped my friend, the logo that was sold was no problem at all and it was the result of his own thinking and not copying other people's.



DESIGNER
evan studio
2021-05-24

I only help my friend, the logo that is sold is not a problem at all and it is the result of his own thinking and not imitating other people.



DESIGNER
evan studio
2021-05-24

Is it wise that the logo sold is used by the buyer for their personal use and the logo maker does not accept payment at all.



DESIGNER
evan studio
2021-05-24

and if there are no problems for the logo being sold, will you still send the payment to the logo loader or not, and how long will the payment be with you?



ADMIN
ajleroux
2021-05-24

It is not ideal, but I think it is better than sending money to a known plagiarist, especially when it is likely that his/her other logos are plagiarized as well and that we will refund the sale.

Your friend may claim that the sold logo is really their own work, but earlier he also promised that the logo that got him banned was his own work. It would be foolish of us to believe him this time, wouldn't you agree?



DESIGNER
evan studio
2021-05-24

You have a very great team, why do logos that are indicated to be copied can still be approved and after a few days it will only be discovered that there is a copy of the logo.



ADMIN
ajleroux
2021-05-24

I'm not sure if I understand your question. We have logo review, where copyright violations are usually stopped before they make it onto the site. Occasionally one will slip through, but then it is usually reported and removed soon after it goes live on the site. I think it's an effective system.

I hope that answers the question. Let me know if I misunderstood.



DESIGNER
kassymkulov
2021-05-24

@evan studio
Human factor. After all, staff are people and will make "mistakes", though I wouldn't call it a mistake, more like a slip. And the supporting technology for finding similarities isn't advanced yet.



DESIGNER
evan studio
2021-05-24

and if the case is the logo that is sold there are no violations at all and there are no reports of violations at any time and the buyer is still using it for their personal purposes. How is your responsibility to the logo maker.



DESIGNER
evan studio
2021-05-24

You know, my friend was beside me crying, she wanted to ask for relief so that she could receive the sales proceeds from the logo that was sold for the cost of her child who was being treated at the hospital. my friend's burden. and I hope your heart is moved to help my friend.



ADMIN
ajleroux
2021-05-25

evan studio, I sympathize sincerely with your friend and her situation. As a parent I can imagine how she must feel. But this does not change our position. Your friend stole a logo, lied about it and now expects payment for a sale that we probably already refunded. We cannot send the money to her if the money was returned to the client, or if the money is likely to be returned to the client in the future.

We are open to suggestions, as always. If there is a better way to handle cases like this we are happy to discuss it.



DESIGNER
indrawijay
2021-05-25

Hi @ajleroux

this month one of my logos has been sold and the project has been completed, on my accounting page the balance is ready to payout in pay circle this month, But on my Account Details page my current balance is $0, is there something wrong with my account ?



ADMIN
ajleroux
2021-05-25

Hi indrawijay,

Nope, there is no problem. Payments are being processed now and your payment will arrive in the next 24 hours or so.



DESIGNER
evan studio
2021-05-25

thank you for the empathy you give to my friend. but wait, the money will be returned to the client in the future. it means that the purchase result is still on the logo ground side. can you try to contact the client to make sure the logo purchased is not the same problem once and he's willing to buy it.
maybe there are two logos that are problematic, but the logo that is sold has no problem at all why you don't delete the problematic logo. I know these are the rules that apply to the logo ground, but don't be like that, give it a chance or at least you help contact client to make sure the logo is secure.



DESIGNER
indrawijay
2021-05-25

@ajleroux Oke thanks!



ADMIN
ajleroux
2021-05-25

evan studio, you have not told me who your friend is, so I can't say if it was refunded or not. But it makes no difference, as explained above. Contacting the client is not a solution. The client would not know if the logo is a copy. The client could say that they are happy to use the logo, but then contact us a week later asking for a refund. Normally a refund is not issued once a logo was finalized, but it is different if the logo turns out to be a copy. If we unknowingly sell stolen goods, the only right thing to do is to give the client all their money back.



DESIGNER
ava_nauval
2021-05-25

Payment have been accepted! Thanks to @logoground

Best regard :)



DESIGNER
AOD Estudio
2021-05-25

Ya me llego el pago muchas gracias LG
Son un Gran equipo



ADMIN
LogoGround
2021-05-25

Our pleasure @Piars Studio @ava_nauval @AOD Estudio :)

Payments for May complete.
Congratulations everyone! Especially to the many designers who received their first LogoGround payment!



DESIGNER
aira
2021-05-25

thank's LG Team!



DESIGNER
ahlinyalogo
2021-05-25

Payment has been received :)

Thank you so much @ajleroux & Team.



ADMIN
ajleroux
2021-05-25

It's our pleasure aira & ahlinyalogo. :)



DESIGNER
neldy
2021-05-26

This is my 2nd sale logogroud and Payment has been accepted.

Thanks to the LG Team



DESIGNER
JCreation
2021-06-21

Hi

i just want only to follow up about this week payout. i sold 1 of my design last December 2020. then i'm waiting for 180 days as rules and regulation. this month i'm waiting for... i hope LG Team will release my payout request this week. thank you so much

kind regards
JCreation



ADMIN
ajleroux
2021-06-21

Hi JCreation,

Payments for this month are scheduled to start tomorrow. :)

Just to clarify for everyone else: The 180 day waiting period is only for accounts that are not eligible for payments. Once you become eligible (Silver designer level) there is no more waiting.



DESIGNER
LogonisDesign
2021-06-22

@ajleroux Hello.
Please explain to me, I can recieve payments on my paypal even if I'm not silver?
Or have I missunderstood you.
Thank you in advance!



DESIGNER
ArdiEksanusi
2021-06-22

LogonisDesign,
Yes, but you need to wait 180 days after the logo sold. then, your money will transfer to your paypal. Hope this helps.



DESIGNER
LogonisDesign
2021-06-22

@ArdiEksanusi
Wow! Thank you, good to know.
Have a great day =)



ADMIN
LogoGround
2021-06-22

Payments for June will start today and continue for the next 2 to 3 days.
Designers who have payments due, please ensure that we have your correct payment details.



DESIGNER
RidVektor
2021-06-22
Edited 2021-06-22 by RidVektor permalink ANCHOR

Hi @LogoGround,

I got my first sale in December 2020 but my account isn't still eligible.

And today it should be more than 180 days since my first sale. So, do I get my payment in this month too?



ADMIN
ajleroux
2021-06-22

Hi RidVektor

Yes, you'll get paid. :)



DESIGNER
ArdiEksanusi
2021-06-22
Edited 2021-06-23 by ArdiEksanusi permalink ANCHOR

Hi, ajleroux

I've done my project today, and payment will start today. Can i get payment this month? or next payment cycle? thanks in advance



DESIGNER
JCreation
2021-06-22

Hi, ajleroux

Can i get also payment for this week? :) thank you



DESIGNER
RidVektor
2021-06-23

@ajleroux thanks for this good news:)



ADMIN
ajleroux
2021-06-23

ArdiEksanusi, that depends on where we are on the list of payments. If you finalize a project when the admin already passed the point on the payments list where your name normally is, then that project will only be paid next month. If the admin has not yet reached your name on the list, then the payment is sent this month.

JCreation, yes. :) There is no need to ask for a payment. Everyone who is eligible gets paid every month, and everyone who is not eligible gets paid after the 180 day delay, unless they become eligible in the meantime.



DESIGNER
ArdiEksanusi
2021-06-23

Thanks Andre, for the confirmation. :)



DESIGNER
ArtTam
2021-06-23

Hey @ajleroux
I have a logo sold last month and this month I am eligible for payment.
Could you please check if my name is on the list? and my payment contact is correct because last year's experience on another platform my payment was rejected to the current contact.
Thank you.



ADMIN
ajleroux
2021-06-23

Hi ArtTam,

The answer is always yes. See: https://www.logoground.com/payments.php

As for the payment contact, there is no way for us to check if it is correct. If there is a typo in your PayPal email address, we would not know. Please go to your payments setup page and check that the PayPal email address you entered there is correct:
https://www.logoground.com/paymentsettings.php



DESIGNER
JCreation
2021-06-23

Hi ajleroux,

Thank you very much for your positive response. I was hoping to receive this week. :)



DESIGNER
ArtTam
2021-06-24

hey aljeroux ,
thank you for the positive response. I hope everything goes well, can't wait to experience my first payment. regards



DESIGNER
farhannrw
2021-06-24

yesterday i asked about payment canceled by paypal. Because I'm late to access the incoming message. And now I'm ready to receive my payment back. Can I receive a refund?

Thankyou



DESIGNER
ArtTam
2021-06-24

Hey @Aljeroux
I want to confirm that today I changed my paypal to new email because I just found out today, that my previous paypal account had been hit by a limited account which resulted in the account not being able to receive payments. can i get my payment to this new email, while today is the last day?
can i still get payment in my new account this month?

Thank you
Best regards
ArtTam



DESIGNER
iwan yulianto
2021-06-24

Alhamdulillah, I just received my first payment.
thanks @ajleroux and team



ADMIN
ajleroux
2021-06-24

Farhannrw, I see that there is a note on your account that says "Payment delayed. Fraud risk." You can also see this message in your accounting section. Admins do a fraud risk assessment for every payment and unfortunately some payments fail and are then delayed. The assessment will be performed again next month. To be fair, we already paid you for this sale and you either did not accept the payment or you returned it to LogoGround, so I think it is reasonable for the admin to want to make sure that everything is ok before we send you the payment again.

ArtTam, that should not be a problem.

Iwan yulianto, our pleasure! :)



ADMIN
LogoGround
2021-06-24

Payments for June complete!
Congratulations everyone, especially to the many designers who received their first LogoGround payment!



DESIGNER
hellocha
2021-06-24

already received,

thanks ajleroux and LG team.



DESIGNER
RidVektor
2021-06-25

Hai LogoGround,

I have received LogoGround Payment, thanks for it.

But because this is my first time using paypal, my funds are on hold by paypal. So if you have plenty of time, please confirm my sale.
:)

Thank you



DESIGNER
Dovs
2021-06-27

Dear LG

payment is on hold, this is what is listed in my paypal account.
what happen ?

Best regards
Dovs



DESIGNER
ArtTam
2021-06-29

Helo ajleroux,

Thank you for sending the payment. I am very enthusiastic to receive
my first payment on your site. I have received it in my account, but I
have a problem because I am a new PayPal user so my funds are on hold
for 21 days.
I tried to contact paypal and they suggested something like this.
"You can get your funds immediately by contacting your buyer and
asking the buyer to log into their PayPal and clicking the confirm
receipt button and the funds will be released immediately. Please
note, a new confirmation button will appear 48 hours after the
transaction is successful.
Make sure the buyer confirms receipt from our website page not from
the application, this is because this feature is not yet included in
our application. ".

PAYPAL Transaction ID : 8VR26724B0810322J

If you don't mind, please confirm my id transaction.

Thank you
Regard



ADMIN
ajleroux
2021-06-29

Hi RidVektor, Dovs, ArtTam,

All confirmed. :)



DESIGNER
RidVektor
2021-06-29

Thanks a lot @ajleroux, I have received it :)



DESIGNER
Dovs
2021-06-30

Thank you so much @ajleroux



DESIGNER
inpiksel
2021-07-01
Edited 2021-07-01 by inpiksel permalink ANCHOR

Dear admin,
my first sale was on November 2020. I was not eligible yet for the payment, but I am sure that it is more than 180 days now. It said that the payment will be paid after 180 days if the designer is not eligible.

I am not receive the payment yet. Is there any information that i missed?

Thank you



ADMIN
LogoGround
2021-07-22

Payments for July will start today and continue for the next 2 to 3 days.
Designers who have payments due, please ensure that we have your correct payment details.



DESIGNER
ava_nauval
2021-07-23

The payment has been received. Thanks to LG. Great teamwork! :)

Best,
Nauval



DESIGNER
aira
2021-07-23

Thank you Ajleroux & LG Team.
My payment has been received but on hold by paypal. So if you have plenty of time, please confirm my sale :).

Regards
AIRA



DESIGNER
zepro
2021-07-24

hello LG team.
I want to know, did I receive payment this month?.
thank..

regards,
luluk



ADMIN
ajleroux
2021-07-24

Hi zepro,

I see that you finalized a logo yesterday, but it is likely that the admin was already past that point on the payments list. If I'm right about that then you will not get paid for this sale until next month, unless you request an expedited payment. But there are still payments being sent now so I would recommend waiting until the admin posts here to say that payments are complete - probably later today.



ADMIN
LogoGround
2021-07-24

Payments for July complete!
Congratulations everyone, especially to the many designers who received their first LogoGround payment!



ADMIN
LogoGround
2021-07-24

@zepro your project was unfortunately finalized too late to be included in this month's list. Your payment will be sent at the next pay cycle or you can use the expedited payment system: https://www.logoground.com/expedited-payment.php



DESIGNER
zepro
2021-07-24

Hi ajleroux & LG
ok, thanks for the explanation. great team work,
happy to be a part of LG.
Once again, thank you..

regards,
zepro



DESIGNER
cms1398design
2021-07-24

I hope this news can give my spirit in designing



DESIGNER
stevekorwa
2021-07-27

Thank you LG Teams for the explanations, this very helpful :)


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Last post on 2021-07-27

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