Hand-selected, original logos for sale
Once it's sold, it's gone!
Forum Client Feedback Pending


DESIGNER

herulogo
2015-07-02

two week still client feedback pending. where is the client?



ADMIN
LogoGround
2015-07-02

Hi Herulogo. We recommend posting a reminder for the client every few days. Each time you post something for the client the LG web site automatically sends an email notification to the client.

If one month goes by without any feedback from the client we can unlock the project for you so that you can post the final logo files and complete the project.



DESIGNER
MRM1
2015-07-09

HI, Please I want colse the project "Asco trading" because it took more than 30 days and the client didnt answer



DESIGNER
MRM1
2015-07-09

Thanks



ADMIN
LogoGround
2015-07-10

Hi Mlogo1
I have unlocked the project for you. You can complete the project by posting the final logo files for the client.



DESIGNER
MRM1
2015-07-10

ok Thankyou



DESIGNER
logoswim
2016-02-22

Hello Admin,
Recently I sold a logo and I am waiting for clients feedback on modified logo files.
Just wondering what happen if project wouldn't complete in next 4 days.
The thing is I am on vacation form 28th feb. to 07 March 2016 (total 8 days)
If the project could not complete till 27th what will happen to the revision phase till 8 days.

However I clarify about this to client in advance.

A Query.....
I will pause my account on 26th or 27th but what happen when you are about to pause your account and some logo got sold. You would not have time to respond to the mail or take on logo revision due to time constraint. (You can't cancel your traveling reservation) What happen in this case. If logoGround designers takes the revision process into their hand then who get the payment? Situation like this is quite unhappy n this is something that need clarification. Please answer. Thanks.



ADMIN
LogoGround
2016-02-22

Hi Logoswim,

Clients are usually patient if you keep them informed. If you give enough advance warning when you will be unavailable there should be no problem.

We do not yet have a solution for the problem of sales occurring just as a designer is about to pause their account. We are planning a gadget that allows designers to display a small notice above/below the logo to let buyers know if they will soon be unavailable. That way the sale can still take place and the client knows in advance that the designer may not be able to complete the work before going on vacation.

Unfortunately this gadget is not a high priority at the moment. We have a "to-do" list of 74 (currently) improvements we want to make to LogoGround from highest to lowest priority. This one is at 46 so we will not start building it soon. Until then the best solution is to pause your account well in advance of your planned vacation dates.



DESIGNER
logoswim
2016-02-22

Okay. Fair enough.
Hope I wouldn't loose money for logo sell, if any,
just because there in no proper alternate arrangement at place for this kind of situations.




DESIGNER
55designs
2016-03-01

Hello LogoGround! I am very happy for my first logo sold (Custom Carpets). This logo was sold on 2016-02-24. I took design brief and I changed the logo design. I post revisions design, but no feedback from client. I also posted reminder to the client after two days, still client feedback pending.

What would you recommend for me to complete the project?. Please help me!

Thank you so much



ADMIN
LogoGround
2016-03-01

Hi 55designs. Congrats on your first sale!

The client has up to 30 days to complete the project. We recommend posting a reminder for the client every few days. Each time you post something for the client the LG web site automatically sends an email notification to the client.

If one month goes by without any feedback from the client we can unlock the project for you so that you can post the final logo files and complete the project.



DESIGNER
55designs
2016-03-04

Hi LogoGround! I have a problem with Custom Carpets logo. My client can not open revisions logos "Error 404 - Page Not Found". Please check this page.
Thank you



ADMIN
LogoGround
2016-03-04

Hi 55designs.

The page is displaying correctly, but the images themselves are broken links. Please delete the four images you've uploaded. I see that you have a "#" symbol in the file names. Try removing that symbol and upload the four images again.



DESIGNER
55designs
2016-03-04

Thank you for your help :-)



DESIGNER
erickputra
2016-03-09

hi logoground what if the client is no respond at all . and how my payment on the logo that has been purchased by the client . and when I paid.



DESIGNER
erickputra
2016-03-09


hi logoground what if the client is no respond at all . and how my payment on the logo that has been purchased by the client . and when I paid. because i uploaded the final logo has been complete in accordance with the request of the client in the form of WinZip .



ADMIN
LogoGround
2016-03-10

Erickputra, I responded in the payments thread where you posted this same question. Please do not post the same question in multiple threads.



DESIGNER
erickputra
2016-03-10

oke logoground...thanks



DESIGNER


ADMIN
LogoGround
2016-04-08

Hi Herulogo,

I unlocked the project for you so you can now access the "final logo" tab. You may select a logo from the previews to upload as the final logo. It is a good idea to also upload the logo without text, the logo in black and white etc., so that the client has a few options to work from.



DESIGNER
Sara29
2016-06-20

Hello,
the client has not answered any of my feedback requests, nor chosen an option... it's been 30 days, I believe. Can I access the final phase now?
http://www.logoground.com/logo.php?id=21515
Thank you :)



ADMIN
LogoGround
2016-06-20

Hi Sara29,

I unlocked the project for you so you can now access the "final logo" tab. You may select a logo from the previews to upload as the final logo. It is a good idea to also upload the logo without text, the logo in black and white etc., so that the client has a few options to work from.



DESIGNER
Sara29
2016-06-20

Thank you very much :)



DESIGNER
herulogo
2016-06-30

it's been 30 days, the client still Feedback Pending
http://www.logoground.com/uploads/201647762016-05-263139385falcon%205.jpg



ADMIN
ajleroux
2016-07-01

Hi herulogo,

The project is now unlocked. You may select a logo from the previews to upload as the final logo. It is a good idea to also upload the logo without text, the logo in black and white etc., so that the client has a few options to work from.



DESIGNER
herulogo
2016-07-02

Thank you very much :)



DESIGNER
herulogo
2016-07-20

it's been 30 days, the client still Feedback Pending
http://www.logoground.com/uploads/201647762016-04-184534137ecotronik.jpg



ADMIN
LogoGround
2016-07-20

Hi herulogo,

The project is now unlocked ;)



DESIGNER
Zveronika
2016-10-08

I must admit that I didn't read rules carefully, because I thought if client doesn't pick final variant of the logo, then logo goes back on sale.
I didn't know that logo is sold even if client don't answer, because this didn't happend to me until now.

I've sold logo on September 29, then I posted logo with text on September 30. I got a feedback from a client, he wanted to see a change in one detail in the text, I have done this the same day, but I didn't received feedback. I have asked him to confirm me that he received new variants on October 5, but nothing is happening.

I will continue to remind the client, but if he doesn't answer, I can ask you here to unlock the project after 30 days and then pick a variant of the logo by my own will, right?



ADMIN
ajleroux
2016-10-08

Hi Zveronika,

That's right. After 30 days we can unlock the project so that you can post the logo files.

(The logo does not go back on the site for sale because the client purchased the copyright. They still own the copyright even if they do not follow up with the logo revisions.)



DESIGNER
Zveronika
2016-10-09

Ok, thank you for your answer. Btw., it is very nice gesture from Logoground to secure our fee, even if client doesn't cooperate from some reason.



DESIGNER
mc design
2016-12-20

Hello LG!

The client who bought my recent logo on the 2016-11-22 (Logo ID: 22172 Title: Lion Brand Logo), hasn't replied to my last messages or logo revisions. Almost a month has past since the logo sale... I was wondering if I will be able to upload the final logo design before the payments run for December this year? Because I would like, if possible, not to wait a second month for the payment.
Can you explain what I should do?

Thank you!



DESIGNER
masjacky
2016-12-20

Hi LG
I have same problem with mc design
The Client Purchase on 2016-11-18 ( http://www.logoground.com/logo.php?id=16909 )
Client feedback was 2016-11-22 and no feedback anymore after that.
I also hope if I can upload the final file before this December payment.

Thank you



ADMIN
LogoGround
2016-12-21

@mc design,
We must give the client the full 30 days which is until tomorrow. If you still have no response from the client by tomorrow please let me know and I will unlock the project for you. Payments will run tomorrow or Friday, so it may not be possible to get this project finalized in time for this month's payments.

@masjacky,
I have unlocked the project for you. You can now post the final logo files.



DESIGNER
masjacky
2016-12-21

Thank you



DESIGNER
mc design
2016-12-22

Hello @logoground

Officially 30 days have past. Can you please unlock the contest for me so I can upload the final files for the client?
I would really appreciate it to receive the money this month...



DESIGNER
herulogo
2017-05-07

I get message from client. He want to approve/accept revision.
But the client didn't know where is the accept button.
(The client want to purchase "as is" type)



DESIGNER


ADMIN
ajleroux
2017-05-08

Hi herulogo,

It seems the client has more than one LG account and was looking in the wrong one. We have sent him/her an email with instructions for accessing the logo.

Please note that the client has also asked PayPal to refund this purchase. I do not recommend posting the final logo files until the client withdraws the dispute. For updates, see the "My Money" > "Accounting" page in your LogoGround profile.



DESIGNER
herulogo
2017-05-08

Thank you very much



DESIGNER
logoswim
2017-12-11

Hello Admin,
The client stopped responding after first few revisions. I am requesting him for feedback every other day, but no response. It's more than a month now. Will you please unlock the project please. Thanks!

http://www.logoground.com/myproject.php?ajk=5412-3824_3636444



ADMIN
LogoGround
2017-12-11

Unlocked :)



DESIGNER
Genovius
2017-12-26

Hi, please unlock this project as its been 30 days, http://www.logoground.com/myproject.php?ajk=5520-11421_3355242
and perhaps logoground can make a new thread for unlocking projects, thank you.



ADMIN
ajleroux
2017-12-27

Hi Genovius,

Project unlocked. You can now access the "final logo" tab.

Thanks for the suggestion. I'm thinking we should create a way for designers to flag a project for admin's attention, without having to come to the forum.



DESIGNER
Genovius
2017-12-27

thanks ajleroux :)



DESIGNER
SimplePixel
2017-12-30

Hi,

Please unlock for me the project http://www.logoground.com/myproject.php?ajk=5282-9556_4186745 for the Pineapple Guru Logo.

Its been 3 months since the purchase and no sign from the client.

Thank you.



DESIGNER
ridwan
2017-12-30

Hello,
the client has not answered any of my feedback requests, nor chosen an option... it's been 10 Months, I believe.
Can I access the final phase now?
http://www.logoground.com/logo.php?id=9561
Thank you,

Ridwan



ADMIN
ajleroux
2018-01-01

SimplePixel and Ridwan, I unlocked those projects for you.



DESIGNER
thirtythree
2018-01-08

Hi Logoground!
Wish you all the best in new year and our future work👍
I sold my Zeus logo on 08 dec 2017,I did some revisions as my client said,but at the end my client said that he want to stick with original logo.
From 11 dec he didn't answered on my messages.
Can you please unlock this job for me so I can upload final files and finish it?
Thank you!



ADMIN
ajleroux
2018-01-09

Hi thirtythree,

I unlocked the project for you.



DESIGNER
thirtythree
2018-01-09

Thank you ajleroux!



DESIGNER
SimplePixel
2018-01-12

Thank you so much ajleroux! ^^



DESIGNER
ridwan
2018-01-13

Hello,
the client has not answered any of my feedback requests, nor chosen an option... it's been 10 Months, I believe.
Can I access the final phase now?
http://www.logoground.com/logo.php?id=9561
Thank you,

Ridwan



DESIGNER
krustovin
2018-01-14

Dear admin
it's been 14 day no feedback from client,
I was contact 2 times didn't no response, what should I do now?
http://www.logoground.com/logo.php?id=48971

Thanks in advance

Best
krustovin



ADMIN
ajleroux
2018-01-15

Hi krustovin,

1. You should upload at least one preview so that there is something for the client to approve. I know you did not receive any instructions from the client, so maybe show the original and two or three color variations.

2. The client has up to 30 days to complete the revisions process. Until then, remind the client every three or four days that you are waiting for feedback from them. If 30 days pass we can unlock the project for you so that you can post the final logo files.



DESIGNER
Zveronika
2018-01-16

This isn't the right topic to ask, but I didn't wanted to open a new one just for my question.

Logoground, please, can you help my client to cancel this project?
http://www.logoground.com/logo.php?id=50842

Namely, my client and I agreed that he he will buy another logo from me. We both wrote you to explain a little mess we did with those logos. I can see now that you probably have more work to do these days, because competitive site is shutting down, but please, can you do it for us?

Thank you!



ADMIN
ajleroux
2018-01-16

Hi Zveronika,

Sorry for the slow response. My bad. Our admin staff forwarded your request to me on Saturday but my to-do list has been a little more crazy than usual :)

The sale is now cancelled and the refund was sent.



DESIGNER
krustovin
2018-01-16

Thank you so much ajleroux



DESIGNER
explogos
2018-01-17

Hi AJ,

My most recent customer has asked me to "send an EPS file over for us to modify the text".

You can review my exchange here: http://www.logoground.com/myproject.php?ajk=5775-7938_4844699

Is it possible to open up the 'Final Logo' tab on the strength of this?

Also, is it possible to create either a pinned thread or a section within the FAQ that includes a screenshot of what the client side looks like so designers can help clients navigate the wrap-up?



ADMIN
LogoGround
2018-01-17

The client clicking on the "accept" button is an important sign-off step, after which point a refund is no longer possible. If you deliver an EPS file before the button is clicked you can get a situation where the client has the EPS and also receives a refund.

Thanks for the suggestion. We will add it. The client's view is very similar. The final tab shows a message that explains that the designer can't upload the finals until the client clicks on the accept button. When they click accept the final tab changes to tell them the logo files will be posted shortly. When the files are posted it changes again with a big download button, the designer's email address and an optional feedback form.

I suggest you ask the client to accept and only make the EPS file available after they accept. If you want to risk sending the file without the accept, let me know and I can unlock it for you.



DESIGNER
explogos
2018-01-17

Thanks for the information, LogoGround.

As suggested, I'll encourage the client to formally 'accept' the design prior to delivering the EPS file.



DESIGNER
ridwan
2018-01-21

Hi,
Can you response me
http://prntscr.com/i3qnlz
i was 2 pending design phase

Rid



DESIGNER
MarkoBo
2018-01-22

Hi AJ,
I sold a logo In December 2017. The client accepted the logo, so I sent him in "final logo" phase the zip file. From communication with the client I realize that he got the files and he is satisfied.
What is the next phase? The project is still open. Does the client have to accept the final files? When the project is finished?
This is my first sold logo on logoGround, so I don`t know how it works.

Thanks



DESIGNER
eclipse42
2018-01-22

If You sent him a final files project is closed and finalized. Project may appear open, because you or client wrote something in messages after the client received files. Just push it to archive, that option is meant for those situations. You sold a logo, you finished customization, you sent files, you wait for payment. That's it. More sales will come.



ADMIN
ajleroux
2018-01-22

Rid, the "Dental Family" project has been unlocked already. We can send your payment as soon as you post the final logo files.
The buyer of the mountain logo had trouble accessing the logo. We sorted that out this morning so you should have buyer feedback shortly.



DESIGNER
krustovin
2018-02-04

Hello Admin
the client has not answered any of my feedback requests,
my logo was sold a month ago
http://www.logoground.com/logo.php?id=48971

Can I access the final phase now?
Thanks i advance

Regards
krustovin



DESIGNER
Zveronika
2018-02-06

Hi Logoground!

I wrote to you about my case concerning closing the project for my sold logo some time ago, but when you want to be sure that you will get an answer, post it on forum! :D

Client bought my logo, then canceled the project, but he changed his mind and continued to work with me. I have provided him final files through Logoground. I believe you are already familiar with this case.

I haven't received my payment because project in fact was cancelled. A few days ago the same client bought that same logo so I can receive my payment.

The problem is, I have now a project open on my account/profile, but in fact client already got his files through Logoground.

So, please, can you close this project for me?
http://www.logoground.com/logo.php?id=21074
(I didn't wanted to bother him to download files again.)

Thank you.



ADMIN
ajleroux
2018-02-06

Hi Zveronika,

Thanks for letting us know. I am glad to hear that the client resubmitted the payment.

Project closed and scheduled for payment.



DESIGNER
Zveronika
2018-02-06

Yes, he was nice and polite. Thank you again.



DESIGNER
elaes
2018-02-07

Hi ajleroux

I was wondering if there will be an automatic unlock for a project if client has no response after 30 days? I see that this is quite an issue and you have to help them unlock it everytime this happens.
I have one pending project with no feedback but no worries not 30 days passed yet :D I just wondering if that would be happened ;)

Thanks



ADMIN
ajleroux
2018-02-07

Hi elaes,

Thanks for the suggestion. Good idea. We will definitely do that.



DESIGNER
elaes
2018-02-08

Ah one thing. I personally came by here to see your comment reply. That would also be great if there's also a notification when someone replies you using @ (ex: @elaes/@ajleroux) Thanks!



ADMIN
ajleroux
2018-02-08

Thanks elaes. That one is on our todo list ;)



DESIGNER
SimplePixel
2018-02-18

Hi,

Can this project be unlocked http://www.logoground.com/myproject-brief.php?ajk=5768-9556_3647105 for the Robot Cat Logo.

Its been over one month since the purchase and no sign from the client after he asked a svg file in the first day.

Thank you so much.



DESIGNER
GraphicsCrush
2018-02-18

Hello LG! :) I as well have an open project for over a month now and the client still hasn't messaged me back. Could you please unlock it so I can upload the final files? Project is called NEW FOREST AGRICULTURE . Thank you so much!



ADMIN
LogoGround
2018-02-19

Hi SimplePixel and GraphicsCrush. I unlocked the projects for you.



DESIGNER
GraphicsCrush
2018-02-19

Thank you very much for your help!



DESIGNER
SimplePixel
2018-02-19

Thank you so much!!



DESIGNER
Zveronika
2018-02-23

Dear Logoground,

I am not asking you to unlock the project of the last logo I sold, but this topic seems suitable for my question.
http://www.logoground.com/logo.php?id=38865

Namely, I think something is wrong with my client's e-mail. He contacted me before he bought the logo through Lg contact form, but my e-mail (my answer) didn't went through. Then he bought the logo, but there is no answer from him for days. I have tried to send him a few messages directly, but all my e-mails have returned to me. I can not send him a message through Twitter, I can not find him on Facebook... I was hoping that he will log in on Lg...

If there is something you can do, please try, if not, I will continue to send him a message every few days, because practically we didn't contacted at all.



DESIGNER
shihara
2018-02-23

Is there any way we could check if the client has downloaded the eps file.

I feel when clients download the file they just go away with no notification. So if we can see last login time and if logo was downloaded or not, Im sure designers can hold their nerves :D



ADMIN
ajleroux
2018-02-23

Hi Veronika,

Everything looks in order with the client's details. Perhaps he/she is just slow to respond. I also sent you an email about this.



ADMIN
ajleroux
2018-02-23

Hi Shihara,

Nope, unfortunately not. We may change it in the future but we don't currently track the client's downloads.

I wouldn't worry about it too much. Once the ZIP file is posted, the project is complete. If the client has a problem downloading/using the files they will usually say so. If you have only silence, that's usually a good thing.



DESIGNER
Zveronika
2018-02-24

Thank you Logoground!



DESIGNER
elaes
2018-02-26

Hi ajleroux

I have one project that have client pending. Can you please unlock it? Thank You!

Oh one more thing, would be great if the latest discussion being on top and the 1st comment being sorted to bottom^^



DESIGNER
Snaidjer
2018-02-26

Hello LogoGround,

My logo has been sold in 2018-02-19 but the client has not answered any of my feedback until now. Can I access the final phase?
http://www.logoground.com/logo.php?id=43692

Thank you



ADMIN
ajleroux
2018-02-27

Hi elaes. Project unlocked.

Hi Snaidjer. Not yet. We promise clients up to 30 days (and a little bit more if they need it) to complete the revisions. Post a reminder for the client every three days or so and if you still have no feedback after 30 days we can unlock it for you.



DESIGNER
Snaidjer
2018-02-27

Thanks Ajleroux, will be patient waiting client feedback until 30 day. ^__^



DESIGNER
elaes
2018-02-27

Thanks ajleroux! You're the man ;)



DESIGNER
Snaidjer
2018-03-18

Hello LogoGround,

My logo has been sold in 2018-02-19 but until 1 month the client has not answered any of my feedback. Can I access the final phase?
http://www.logoground.com/logo.php?id=43692

Thank you



ADMIN
ajleroux
2018-03-19

Hi Snaidjer. Project unlocked.



DESIGNER
SimplePixel
2018-03-19

Hi Ajleroux,

Can i have these two sales unlocked. One is from January and the other from the start of Feb.

http://www.logoground.com/logo.php?id=36723

http://www.logoground.com/myproject-brief.php?ajk=5888-9556_2571519

Thank you so much.



ADMIN
ajleroux
2018-03-19

Hi SimplePixel,

I unlocked the "safeideas" logo for you, but I can't unlock the other one yet. You must post at least one preview for the client so that they can click on the "Accept" button below the preview. Please do that and allow the client a day or two to accept the logo. If you still don't get a response after that, let us know and we can unlock that one too.



DESIGNER
SimplePixel
2018-03-20

Ok. Thank you so much Ajleroux!



DESIGNER
Snaidjer
2018-03-20

Thank you so much Ajleroux!



DESIGNER
shihara
2018-03-21

Hi,

ajleroux can you check this out as well?
http://www.logoground.com/logo.php?id=68818



DESIGNER
eddarqaoui
2018-03-21

Hi LogoGround,

My first logo has been sold in 2017-11-22 it's 4 months now! the client didn't demand any changes on the logo and has not answered any of my feedback. I've contacted you before with direct mail but didn't solve the problem!
I've just found this discussion and hope you can unlock it
http://www.logoground.com/logo.php?id=56780

Thank you!



ADMIN
ajleroux
2018-03-21

Hi shihara,
Project unlocked. This client has been fairly responsive though so I would recommend waiting a while longer. If you finalize it now, you may have to re-finalize it if the client prefers a different version.

Hi eddarqaoui,
Project unlocked. If you don't mind, please forward the email correspondence you've had with support to me so I can figure out why this wasn't resolved sooner. Thanks.



DESIGNER
shihara
2018-03-21

I sent the client two messages week before i haven not recieved any response. but i will wait like you said, lets see :) thanks alot AJL



DESIGNER
eddarqaoui
2018-03-21

Thank you so much ajleroux!
It's okay now! When I have any problem in the future -and don't find the topic here- I'll contact you!
Thanks again :D



DESIGNER
shihara
2018-03-27

ajleroux there is no response from the client. what can we do next?



ADMIN
ajleroux
2018-03-27

Hi Shihara,

The project is over 30 days old and already unlocked, so you can proceed to the final logo tab and post the final logo files to complete the project. I recommend posting the original and the last two or three versions that the client worked on with you.



DESIGNER
Zveronika
2018-04-04

Logoground, please, can you unlock this project for me?
https://www.logoground.com/myproject.php?ajk=6008-7606_3441648

Unfortunately, my client just disappeared, I didn't even heard a word from him.



ADMIN
ajleroux
2018-04-04

Hi Zveronika,

Project unlocked :)



DESIGNER
SimplePixel
2018-04-14

Hi Ajleroux,

Can i have these two projects unlocked?

https://www.logoground.com/logo.php?id=37427

https://www.logoground.com/logo.php?id=36723

Thank you so much!



ADMIN
ajleroux
2018-04-16

Hi SimplePixel,

Projects unlocked :)



DESIGNER
logosaida
2018-04-19

Hi Ajleroux, can you unlock this project plase: https://www.logoground.com/logo.php?id=52528
Thanks!



ADMIN
LogoGround
2018-04-20

Hi Logosaida. The logo was purchased on 2018-03-24. We must wait the full 30 days before we can unlock the project.



DESIGNER
logosaida
2018-04-20

Thank You LogoGround!



DESIGNER
SimplePixel
2018-05-13

Hi Ajleroux,

Can i have these two projects unlocked?

https://www.logoground.com/logo.php?id=38894

https://www.logoground.com/logo.php?id=37822

Thank you so much!



ADMIN
LogoGround
2018-05-14

Hi SimplePixel. I unlocked the projects for you.



DESIGNER
SimplePixel
2018-05-14

Thank you admin!!!



DESIGNER
roktiv
2018-05-15

Hello all!
Having a problem! Has sold this logo in february https://www.logoground.com/logo.php?id=63363 and after 10 rounds of edits client dissapeared, no answer, no final stage, no money.
I've contacted to support over month ago and they said to release fund within one month is no any answer from client. Now support is stating that project under DESIGN phase againe! What's going on? How to relese fund? PLEASE help



ADMIN
LogoGround
2018-05-15

Hi Roktiv,

Sorry for the confusion. There was a miscommunication on our side. I have unlocked the project and you can now post the final logo files. Once that is done the project will be added to pending payments automatically. I also replied to your last email.



DESIGNER
robin
2018-05-24

Hello all!
Having a problem! Has sold this logo in april(2018-04-2) https://www.logoground.com/logo.php?id=11923 and after that client dissapeared, no answer, no final stage, no money. please help .



DESIGNER
robin
2018-05-24

Hello LG,

I have one project that I have not received any feedback since 30 days ago. Can you unlock it so I can finalize the project?

Thanks.



ADMIN
ajleroux
2018-05-25

Hi robin,

Project unlocked :)



DESIGNER
logosaida
2018-06-05

Hi Ajleroux, can you unlock this project please: https://www.logoground.com/logo.php?id=75521 Thank You:)



ADMIN
ajleroux
2018-06-06

Hi logosaida,

Project unlocked :)



DESIGNER
logosaida
2018-06-06

Hi Ajleroux,
Sorry but status still stay : Design Phase (locked) Can You check please.
Thanks:)



ADMIN
ajleroux
2018-06-06

Hi logosaida,

The project will still show "design phase" until you post the final logo files, but you should be able to access the "final logo" tab now, where you can post the final logo files.



DESIGNER
logosaida
2018-06-06

Thank You so much Ajleroux!!



DESIGNER
masjacky
2018-06-12

I have same case with this project too,
https://www.logoground.com/logo.php?id=24918
it's more that a month and client didn't give any response or feedback.
hope you can help with it.

hank you



ADMIN
ajleroux
2018-06-12

Hi masjacky,

Project unlocked :)



DESIGNER
SimplePixel
2018-07-11


Hi Ajleroux,

Can i have this project unlocked?

https://www.logoground.com/logo.php?id=72158

Thank you so much!



ADMIN
ajleroux
2018-07-12

Hi SimplePixel,

Project unlocked :)



DESIGNER
SimplePixel
2018-07-12

Thank you Ajleroux!!! Much appreciated ^^



DESIGNER
zixlo
2018-09-06

Hi Ajleroux,
It's been 30 days, client feedback is still pending.
Can i have this project unlocked?

https://www.logoground.com/logo.php?id=37243

Thank you!



ADMIN
ajleroux
2018-09-06

Hi zixlo,

Project unlocked :)



DESIGNER
zixlo
2018-09-06

Thanks a lot for your help Ajleroux :)



DESIGNER
zixlo
2018-09-06

Thanks a lot for your help Ajleroux :)



DESIGNER
metrolinevision
2018-12-11

Hello Ajleroux,
Can You unlock this project please :
https://www.logoground.com/logo.php?id=97799

Thank You.



ADMIN
ajleroux
2018-12-11

Hi metrolinevision,

Project unlocked :)



DESIGNER
metrolinevision
2018-12-12

Hi Ajleroux,
Thank You so much!! :)



DESIGNER
lazeefish
2018-12-17

Hi there,

Is it possible to unlock this project:
https://www.logoground.com/logo.php?id=6570
Thanks.



DESIGNER
lazeefish
2018-12-19

Hello there,
I'm posting this for the second time:
"
Is it possible to unlock this project:
https://www.logoground.com/logo.php?id=6570
Thanks.
"



ADMIN
ajleroux
2018-12-19

Hi lazeefish,

Project unlocked :)



DESIGNER
lazeefish
2018-12-19

THX, project finalised :)



DESIGNER
Logozaste
2019-01-08

Hi, Its my first post.

Im not sure if i have to write here or not. But I was reading the post and im in a similar situation than the other designers.

In my situation the client has decided in the (revision) step, but didnt click the accept the design.
So i cant continue the process in the (final logo) tab.

Im telling to the client over and over im going on travel in 2 days. And i need the client accept to send the final logo files before i go...

So may question is:

Could any staff member accept the revision for the client, allowing me to send the final files before i go on travel?

Sorry if my english its not correct.

https://www.logoground.com/logo.php?id=81091

Thanks!



ADMIN
ajleroux
2019-01-08

Hi Logozaste,

1. I have unlocked the final logo tab for you as it is clear that the client made a final selection. However, because the client did not actually click on the "accept" button, he/she may request further changes after you delivered the logo files and you would be obligated to deliver those changes provided it is still within the 30 day period following the order. The client may also request a refund within the 30 day period. Your call if you want to proceed with finalization before receiving the client's answer to your last message.

2. Please note that pressuring a client into accepting a logo is not allowed on LogoGround. The client has a full 30 days (and a little bit more if they need it) to complete the revisions.



DESIGNER
Logozaste
2019-01-09

Hi ajleroux,

1. Thank you very much.

2. Sorry if i have done something wrong.
I didnt know how to manage the situation because ill be on travel very soon and i didnt know what whould happend if I pause my portfolio in a middle of a revision process.

I will keep that in mind for the next work.



ADMIN
ajleroux
2019-01-09

No problem :)



DESIGNER
CarlosMedina
2019-01-14

Hello, I sold a logo exactly one month ago (12-14-2018).. everything was going fine (even though the client made me do like 14 variations) he replied for the last time on December 29th then he vanished, the logo was sold one month ago already, I would not have any problem in keep designing if he ever shows up.

Cheers!





DESIGNER


ADMIN
ajleroux
2019-01-19

Hi CarlosMedina and herulogo,

Projects now unlocked.

CarlosMedina, sorry we missed your post!



DESIGNER
CarlosMedina
2019-01-22

Hello aljeroux, sorry to bother you again with this, but I have yet another logo that was sold a month ago (Dec, 22th 2018) and the client disappeared, I uploaded the logo in different variations but didn't get a response, Logo ID: 111204



ADMIN
ajleroux
2019-01-22

Hi CarlosMedina,

No problem, project unlocked :)



DESIGNER
mrsamson
2019-04-16

Hi Ajleroux,

It's been 30 days, client feedback is still pending.
Can i have this project unlocked?
https://www.logoground.com/logo.php?id=84516

Thanks!



ADMIN
ajleroux
2019-04-16

Hi mrsamson,

Project unlocked :)



DESIGNER
SimplePixel
2019-05-16

Hi Ajleroux,

Can I have this project unlocked:
https://www.logoground.com/logo.php?id=33371

The modifications were made with the client, he picked the final version, but 1 month+ has passed and still no approved design so I can upload the files that he chose.

Thanks!



ADMIN
ajleroux
2019-05-16

Hi SimplePixel,

Project unlocked :)



DESIGNER
SimplePixel
2019-05-16

For me the project is still not unlocked.
I think there must be a bug related to the unlock because its the second time this happened.



DESIGNER
SimplePixel
2019-05-18

Hi Ajleroux,

Can you check again this project for the unlock?
https://www.logoground.com/logo.php?id=33371

I still have the message: Not just yet!

I don't know why its not unlocked, even if you say it is unlocked.

Thank you!


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Last post on 2019-05-18


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