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Forum Your name and/or surname does not comply with LogoGround policy


DESIGNER

raffaza
2021-06-03

I'm a new designer, and there was unwitting mistake during the registration process, now I've this message "Your name and/or surname does not comply with LogoGround policy. As a result your access to the logo upload function has been temporarily disabled. We need your real name and your real surname please. Potential clients are understandably reluctant to purchase intellectual property rights from someone who is not willing to disclose their real identity. As soon as you update your account details your access to the upload function will be restored."
I updated the details but this message still appearing and I can't upload any logos.
any sugesstions ??

Regards.



DESIGNER
kassymkulov
2021-06-03

https://www.logoground.com/designerfaq.php
check the part where it says:
Why do you need my real name and surname?
and
What if I don't have a surname?



DESIGNER
Designer4u
2021-06-04

Hi !
. your name and surname is same.
Change your surname.
Problem will solved

Thank u. :)



DESIGNER
raffaza
2021-06-04

Thank you guys.



DESIGNER
raffaza
2021-06-04

Problem solved. I only have a first name. Thanks


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Last post on 2021-06-04

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