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Forum Issue with PayPal payment


DESIGNER

farhannrw
2021-06-18

There is an incoming email from paypal to my account saying: Your PayPal payment has been cancelled. LogoGround cancels these PayPal payments: Amount: $180.00 USD Note: Payment for your last sale on LogoGround. com. Thank you for your creativity! We hope to see more of your work on LogoGround soon! what should I do to solve this problem? thank you



ADMIN
ajleroux
2021-06-19

Hi farhannrw,

Thanks for letting us know.

I checked on PayPal and there isn't much information to go on. I can see that the payment was returned to LogoGround and PayPal says it is a refund from you, dated today.

I know that PayPal sometimes requires that the recipient accepts a payment. If the recipient does not do so within a specified timeframe the payment is automatically returned. As far as I know this is when the email address where the money was sent is not associated with a PayPal account. Please check with PayPal and let us know when you're ready for us to resend the payment.



DESIGNER
farhannrw
2021-06-19

Hai ajleroux ,

thanks for the answer very helpful. Now I am ready to receive the payment back. Thank you : )


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