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Forum Problem with Login


DESIGNER

citronneo
2018-06-28

Hello LG,

The system doesn't recognize my password so I have to click on "Forgot Password" and request a new password. During the day, the system automatically log off me from the site so I need to request a new password several times a day. Can you please check that?

Thanks.



DESIGNER
eclipse42
2018-06-28

After you get new password, login and go to account setting and set the old password back. After that you'll login without problems. That's what I did.



DESIGNER
TomLon
2018-06-28

It's the same with me. I reset my password, but the same message appears to me every time:
http://wmwd.tk/LGLogin.png



DESIGNER
citronneo
2018-06-28

@eclipse42 that works :) Thank you!



DESIGNER
Tere
2018-06-29

When is this going to be fixed so we don't need to keep resetting the password.
Doesn't seem secure.



ADMIN
ajleroux
2018-06-29

Hi Tere,

The login is secure and not broken. Some users needed to reset their passwords only once. There is no need to reset it every time you log in.



DESIGNER
Sabrina
2018-07-11

I had this problem today. If the login is secure and not broken, then why did I had to reset the password? I actually thought I made a mistake in the password. Very annoying.



ADMIN
ajleroux
2018-07-11

Hi Sabrina,

It was a change to our server which changed the way the password hashing (encryption) works and a password reset was necessary for most user accounts. Purely a technical thing. Sorry for the hassle. Only a single reset was necessary, you don't have to request a new password each time.



DESIGNER
Genovius
2019-08-02

Hi, perhaps this post kinda different from the matter on the upper post but i think its still on same scope.
Yesterday a client bought my logo, he give a brief, and so i upload the samples. As he doesn't respond, i decide to contact him by email. He said that he have difficulties logging in to LG. So I'm hoping for the solutions, Thanks.



DESIGNER
kassymkulov
2019-08-02

I experience a problem where I have to log in each time I visit LG.
Remember Me function doesn't work.



DESIGNER
sculptor
2019-08-02

"I experience a problem where I have to log in each time I visit LG.
Remember Me function doesn't work."

That's exactly what I see every time when I try to post on Forum, give a like or upload a logo. LG system never keeps me logged in - though Firefox remembers my login perfectly well.

It works like this since the beginning. I never complained because this is not a big job to log in again. However this is a strange behavior when comparing to other sites. Their log ins tend to stick at least for couple of weeks.



DESIGNER
Genovius
2019-08-04

thanks @kassymkulov and @sculptor, but its kind of different matter at this moment. Its the client who bought my logo that couldn't login to this LG site(its been 4 days since he also ask help for support), and by that, we couldn't progress finalizing the project. So i think LG admin / @ajleroux can resolve this



DESIGNER
Zacxly
2019-08-04

I also experienced the same thing when logging in, but because my password is remembered, I can still log in, but I was very worried if I had to repeat my password if it happened.



ADMIN
ajleroux
2019-08-05

Hi Genovius,

We found and fixed a problem with our support email and sent out a bunch of emails over the weekend. It is likely that your client also received a response. If not, it should arrive soon or it possibly ended up in their spam folder.



ADMIN
ajleroux
2019-08-05

Regarding the "remember me" function, we noticed that it's not always working correctly across all browsers and we have an update coming, hopefully soon.



DESIGNER
Genovius
2019-08-05

Thanks andre, the client can login now


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Last post on 2019-08-05

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