Hand-selected, original logos for sale
Once it's sold, it's gone!
Forum Designer Payments


ADMIN

LogoGround
2019-01-02

Designer payments are processed every month between the 20th and the 24th of the month. Payments may be processed a few days earlier or later.

At the moment, payments are sent via PayPal only. We are looking into alternative payment methods, but we cannot yet say for sure if or when alternative payment methods will become available.

Only completed projects are eligible for payment. In order to complete a project you must have uploaded the final logo files for the client.

The payout amount is 90% of the sale amount for your completed projects.

If you have questions about payments, please post them below :)

---

Update 2015-05
We are implementing a new rule:
Designers who make their first sale on LogoGround will no longer be eligible for payment at the very next pay cycle. Their payments will be delayed for 30 days. Designers who have at least one prior sale on LogoGround will not be affected and will receive payments as normal. We realize that this is an inconvenience to new designers. Unfortunately it is a measure that we must take to prevent fraud on LogoGround.



DESIGNER
hellocrunk
2019-01-02

Hi LogoGround , until now I have not received a payment for the logo https://www.logoground.com/logo.php?id=100718

can anyone help this problem ? please



ADMIN
LogoGround
2019-01-02

Hi crunkrooster. As mentioned before we can not send a payment while there is a pending dispute on PayPal. We will have to wait for PayPal to reach a decision.



DESIGNER
fbastiardesign
2019-01-02

Hello, LogoGround (:
Can I have my money in this cycle payment (January)?

Regards



DESIGNER
amitspro
2019-01-08

Hi My First Logo is Sold on 2018-12-02 Date.
Its already Crossed the 30 days limit. but still shows payment in pending mode. seems like something i miss. can you explain this.

Thanks



ADMIN
ajleroux
2019-01-08

Hi fbastiardesign,

We can't check beforehand if a designer's name is on the list, but if you delivered the final logo files to the client then your name is on the list for payments. If I'm not mistaken, this is your first payment so take note of the possible delay mentioned in the last paragraph of the opening post.

Hi amitspro,

Yup, you missed something. Please see the the last paragraph of the opening post above.



DESIGNER
fbastiardesign
2019-01-08

Hi, Andre

I sold two logo in 28 and 30 December 2018. I have been finished all projects. And then my payment status "pending".

So if i waiting 30 days, can i have my payment in 28 and 30 January 2019?

Best regards



ADMIN
ajleroux
2019-01-09

Hi fbastiardesign,

Nope, that's not how it works. As stated in the opening post, payments are sent on a specific day every month, somewhere between the 20th and 24th of the month. On that day we pay everyone that completed projects in the preceding month. The exception in when it is your first sale, in which case we may or may not delay your payment, depending on a fraud risk assessment. If it is delayed, then the payment will be sent the next time we send payments, one month later.



DESIGNER
fbastiardesign
2019-01-09

Oh, I see (:

Thanks a lot, Andre



ADMIN
LogoGround
2019-01-23

Payments for January will be sent today. Designers who have payments due, please ensure that we have your correct payment details.



DESIGNER
explogos
2019-01-23

Can you please confirm I am on this month's list?

Thanks in advance.



DESIGNER
explogos
2019-01-23

Can you please confirm I am on this month's list?

Thanks in advance.



DESIGNER
fbastiardesign
2019-01-23

Thanks LogoGround (:
My first sale is paid this morning.

Regards



ADMIN
LogoGround
2019-01-23

@crunkrooster PayPal ruled in our favor and we sent your payment :)

@explogos your payment has been sent :)

@fbastiardesign it is our pleasure and congratulations :)

Please note: If anyone expected a payment and did not receive it please check that we have your PayPal email address and confirm that your PayPal account is not set up to only receive payments through your web site.



DESIGNER
hellocrunk
2019-01-23

give a high five !!!

thanks LG



DESIGNER
Sor
2019-01-24

Whoop whoop :D!
Thank you so much LG!



DESIGNER
Hiacynta
2019-01-24

Thank you LG!



DESIGNER
Zveronika
2019-02-01

Hi Logoground!

It seems to me that I should received my payment for my last logo sold in January 10. But when I look at Accounting I can see that my design is in "design phase". But it isn't for a very long time - logo is finished and delivered to the client.
Maybe my payment isn't predicted for this payment circle, I can not tell, just checking if everything is okay with this payment. Please, can you confirm me?
Thank you!




ADMIN
ajleroux
2019-02-02

Hi Zveronika,

Thanks for letting us know. I am still investigating this so that we can understand where the error is. I'll get back to you a little later today.



ADMIN
ajleroux
2019-02-02

Hi Zveronika,

Many thanks for your patience. Fixed and paid :)



DESIGNER
Zveronika
2019-02-03

My payment arrived, thank you!



DESIGNER
Mack Studio
2019-02-18

Dear admin,

May I know I am in Payment list on Feb, 2019 ?
Just sold a logo last day, and unknow will be count in this month.
Thank you so much.



ADMIN
ajleroux
2019-02-18

Hi Mack Studio,

It's not practical for us to check beforehand, but if you delivered the final logo files to the client then your name is automatically on the list :)



DESIGNER
Mack Studio
2019-02-19

Hello ajleroux

Got it, thank you so much.



ADMIN
ajleroux
2019-02-23

Payments for this pay cycle are scheduled for Monday, 25 February.



DESIGNER
singaraja
2019-02-24

Awesome! Thanks.



DESIGNER
JUE
2019-02-25

For payment on February 25, what time exactly, for the time of the country?



ADMIN
LogoGround
2019-02-25

Payments for February will be sent today. Designers who have payments due, please ensure that we have your correct payment details.

@JUE it takes many hours to process payments :(
We can not give an exact time.



DESIGNER
JUE
2019-02-25

Ok thank you :)



DESIGNER
immoodesign
2019-02-25

Dear Admin,

I sold out my logo on 6-feb-2019 and finished up my project on 8-feb-2019 and approved by the client on the same date of 8-feb-2016 but my payments are still on pending which should be paid on 22-to-24-feb-2019 but today its late 25-feb-2019 and the payments are still not been paid yet. Can you make it as quick as possible because waiting for the payments so long is really killing. Please consider on paying funds twice in a month would be really helpful for everyone like those who sell 4 logos in a months as well as for those who sells only 1 logo in a month. Hope that help.

Thanks!

ImmooDesign.



ADMIN
ajleroux
2019-02-25

Hi immoodesign,

All payments will complete in the next few hours.

Just to clarify, while payments are normally sent on the 23rd or 24th of the month, we can't guarantee that it will always be the case and the opening post states that payments can sometimes be sent earlier or later. This month the 23rd and 24th fell on a Saturday and Sunday, that's why it was moved to today.

We are looking into the possibility of sending payments more frequently, but there are a few things to consider and we can't promise anything yet.



ADMIN
LogoGround
2019-02-25

February payments completed :)



DESIGNER
logosaida
2019-02-25

Thank You LogoGround!!:)



ADMIN
LogoGround
2019-02-25

;D



DESIGNER
Dovs
2019-02-25

Thank you @Logoground



ADMIN
ajleroux
2019-02-25

Our pleasure Dovs :)



DESIGNER
alexmyth
2019-03-10

Hello,

Is there any second option for sending money? For example, can I send the money to PayPal account of my friend or I need to open my own? Is there any other option if I don't want to open PayPal account?

Thanks!
Alex



ADMIN
ajleroux
2019-03-11

Hi alexmyth,

Congrats on your first sale!

I'm not sure what PayPal's rules are, but from our side there is no problem. We send the money to whatever payment email is entered on your profile. Just make sure that the person you are sending it to is someone you trust and of course get their permission first.



DESIGNER
alexmyth
2019-03-12

Thanks man and thank you for your answer! :)



DESIGNER
bogel
2019-03-22

I'm newbi, Can you please confirm I am on this month's list? considering the 23rd and 24th fell Saturday and Sunday.



ADMIN
ajleroux
2019-03-22

Hi bogel,

It's not practical for us to check beforehand, but if you delivered the final logo files to the client then your name is automatically on the list :) The exception is when it is your first payment, in which case it may be delayed as explained in the opening post.



ADMIN
ajleroux
2019-03-22

Payments for this pay cycle are scheduled for Monday, 25 March. Just like last month, the 23rd and 24th fall on a weekend, so we're moving payments up to the 25th.



DESIGNER
bogel
2019-03-25

Hi, ajleroux

Thank you for the information, I have waited 30 days and the file has been received by the client in 2019-02-14 and has finished without any obstacles. but until now February 25, 2019 the payment status is still pending.



ADMIN
LogoGround
2019-03-25

Payments for March will be sent today. Designers who have payments due, please ensure that we have your correct payment details.

@bogel in that case it is very likely that you will receive the payment today.



DESIGNER
bogel
2019-03-25

I really hope payment will be made today. thank you LG



ADMIN
LogoGround
2019-03-25

March payments complete, yours too bogel :)

If anyone expected a payment and did not receive it please check that we have your PayPal details and check that your PayPal account is not set up to only receive payments through your own web site. Thank you :)



DESIGNER
GoldenLab
2019-04-12

Hi, I sold my first logo on 2019-02-04. So this is the third month from the sale. Can you please check if I will receive my payment this month? It's very important to me. I sent the final files to the client back then when I sold it ( everything completed successfully ) and the accounting says "Payment Pending".

Can you please take a look, it would mean a lot to me to know that I will receive the money this month.

Thank you for understanding.

Best Regards,
GoldenLab



ADMIN
ajleroux
2019-04-12

Hi GoldenLab,

You only added your PayPal info today. If you added it earlier you would have received the payment earlier, but we had nowhere to send the money. Now that we have it, your payment can be sent. :)



DESIGNER
GoldenLab
2019-04-12

Hi Ajleroux,

Thank you for the info. So that means that I will receive it this month?

Thank you so much.

Cheers!



ADMIN
ajleroux
2019-04-12

Hi GoldenLab,

Correct. There is a fraud check that it has to pass on payday, but that is usually just a formality so nothing to worry about - it is very likely that it will be sent this month.



DESIGNER
BraderNoormand95
2019-04-19

Hello...

Indeed, I first sold the logo on the Logo Ground website, I sold it from 2017, and now it's the first time a client wants to buy my logo on the Ground Logo site, then the client approves it and I have sent all final files. Then is it possible for the support team from the Ground Logo site to immediately be able to claim payment now? Yes, the rules are the rules made by the Ground Logo site support team, but I guarantee that there is not the slightest bit of cheating on my clients, I have been a designer for various other logo sales sites for more than 3 years. And sorry if the Ground Logo site support team can see my work, please look at my Instagram @brader_noormand.

I hope this can help me in claiming payments.

Thanks.
Best Regards Brader Noormand from Indonesia.



ADMIN
ajleroux
2019-04-19

Hi BraderNoormand95,

Receiving a payment outside of the normal payment schedule is unfortunately not possible yet. Next week we will be sending the payments for this month and yours will be reviewed, but I can't promise that it will be sent as first payments are often delayed by one pay cycle as noted in the opening post.



DESIGNER
Tharish
2019-04-19

Hi,

I sold logo in 31 March 2019. I have been finished projects. And then my payment status "pending".

When i receive my payment?


Best regards



DESIGNER
rarotistd
2019-04-19

hi

 I sold my logo on March 20 and immediately "payment pending" in the rule that the first sale will be postponed for 30 days. whether to make a withdrawal this month

Best regards,
Raroti





DESIGNER
aefirit
2019-04-21

Hello! :)

Recently I made the delivery of the final files of a logo, please, I would like to know if I will receive the payment of said logo in this April month, considering that your payments are the last weeks of each month.



DESIGNER
EmblemGarage
2019-04-22

Hello,

Should I expect the payments these days? Thanks



ADMIN
ajleroux
2019-04-22

Hi Tharish, rarotistd, aefirit, EmblemGarage,

If you delivered the final logo files to the client then your payment will arrive soon. Payments will be sent either tomorrow or the day after.

The only exception is if this is your first payment from LogoGround, in which case your payment may be delayed by one pay cycle.



DESIGNER
Tharish
2019-04-23

Thank you for clarification ajleroux.



DESIGNER
aefirit
2019-04-23

Thank you @ajleroux :D!



DESIGNER
lou1sa
2019-04-23

Hi Logoground :)

It's been one month since my first sold on 2019-03-23. Now i'm still waiting for the payment. When i will get the payment on my paypal? Thanks



ADMIN
LogoGround
2019-04-24

Payments for April will be sent today. Designers who have payments due, please ensure that we have your correct payment details.

@lou1sa it is possible that you will receive the payment today but first payments may be delayed by one pay cycle as explained in the first post above.



DESIGNER
Fierda Designs
2019-04-24

Hi Logo ground,

Just want to ask, should I expect the payments these days? Thanks



DESIGNER
JUE
2019-04-24

Hello Iam waiting for Payment for this Date. Thanks you



DESIGNER
GoldenLab
2019-04-24

Sold my first logo 3 months ago, and as mentioned in my conversation with Ajleroux I really look forward to getting paid today.

Thank you.



DESIGNER
AdrielSalomao
2019-04-24

I'm sold my first logo in 2019-03-03. I'm really expecting to the payment in this pay circle.



DESIGNER
Warface
2019-04-24

Hello Iam waiting for Payment . Thanks you



DESIGNER
petrovici4
2019-04-24

Will the payments for april gonna be received today?



ADMIN
ajleroux
2019-04-24

Hang in there guys. As stated by the admin above, payments are being processed today. I can confirm that it is still ongoing. We always pay everyone who is eligible for payment, and always on time. There were many sales so there are many payments to send. It takes a while! Thanks for your patience :)



ADMIN
LogoGround
2019-04-24

Payments for April complete :)

We had many new designers receiving their first payments and many achieving new personal bests. You are all awesome :) Congrats!

@Fierda Designs @JUE @GoldenLab @AdrielSalomao @petrovici4 your payments were sent today!

@Warface your payment failed. We received an error from PayPal when we tried to pay you. Please ensure that your PayPal account can receive payments or contact PayPal to find out if there is a problem with the setup of your account. Thank you!



DESIGNER
fbastiardesign
2019-04-24

Thank you LogoGround (:



DESIGNER
TomLon
2019-04-24

The first sale at the end or at the beginning of the month is "very bad luck"! :)



DESIGNER
rarotistd
2019-04-25

Thank you logoground:)



DESIGNER
mz MAN
2019-05-01

hay logoground
. Is my name registered for payment this month on May 23,24?
thanks



DESIGNER
mz MAN
2019-05-11

@logo tanah

We are implementing a new rule:
Designers who make their first sale on LogoGround will no longer be eligible for payment at the very next pay cycle. Their payments will be delayed for 30 days. Designers who have at least one prior sale on LogoGround will not be affected and will receive payments as normal. We realize that this is an inconvenience to new designers. Unfortunately it is a measure that we must take to prevent fraud on LogoGround.

What do you mean fraud?
. What is identity fraud?



ADMIN
ajleroux
2019-05-11

Hi mz MAN,

If it isn't your first sale and if you completed the project, then you will get paid this pay cycle. If it is your first sale, the one-pay-cycle delay may apply to you.

Regarding fraud: I can't go into too much details. If everyone knew how we catch fraudsters, the fraudsters would have a slightly better chance of succeeding. We do a fraud risk assessment taking various factors into account. It is important that we do this, to protect you and to protect LogoGround.



DESIGNER
mz MAN
2019-05-12

hi ajleroux,

. thank you for responding to my post ... yes this is my first sale, and it turns out I have to wait 2 months for this payment.

.If I may ask again, why is the payment system only for every month on the 24th? .. Why doesn't everyone sell the logo directly to receive payment?
thanks :)



ADMIN
ajleroux
2019-05-13

Hi mz MAN,

There are several reasons why we do it this way. The main benefit for the client is the assurance of a more consistent level of support and quality control than they would otherwise have. This is especially important for clients like agencies or web designers who purchase more than one logo.

The main benefits for the designer are fraud protection/assurance of payment and access to a large pool of clients, many of whom have dealt with LogoGround before and trust us.



DESIGNER
BraderNoormand95
2019-05-17

Hello...

This has been a month I sold logo to clients, precisely on 17 April. And can I claim the payment now ? Thanks.



ADMIN
ajleroux
2019-05-17

Hi BraderNoormand95,

Payments are sent at specific intervals. See the opening post at the top of this page. If you completed the changes and delivered the final logo files to the client, then your payment will be sent in the upcoming pay cycle, a few days from now.



DESIGNER
BraderNoormand95
2019-05-18

Okay understand, yes of course it's final, and the client has given testimonials on my logoground profile. Does that mean that I'm still waiting for payment until May 24 so I can claim it?



DESIGNER
fajryalfatih
2019-05-18

Hello, I sold my logo and done all process on April 15th, am I on payment list this month? Thank You :)



ADMIN
LogoGround
2019-05-18

@BraderNoormand95 yes payment will be sent more or less on the 24th. Please ensure that your PayPal information is completed in your LogoGround profile.

@fajryalfatih It's not practical for us to check who is on the list but if you delivered the final logo files to the client then your name will be on the list. If this is your first sale on LogoGround there may be a delay as explained in the opening post.



DESIGNER
fajryalfatih
2019-05-18

Yes this is my first sale but I have passed pay cycle on April, so I hope this month I can get my payment, thank you for respon :)



DESIGNER
BraderNoormand95
2019-05-19

Yes of course I have completed my paypal information. But if my paypal email is an email that is different from my logoground email is that not a problem? Because only my paypal brother has been verified and is used to receiving transaction money approximately 3 years ago.



ADMIN
LogoGround
2019-05-21

@BraderNoormand95 that is not a problem you can have a different email for PayPal.



DESIGNER
BraderNoormand95
2019-05-21

Okey thank you admin.



DESIGNER
SmartDes38
2019-05-21

Hi, I have sold a logo on 19 April, and I have got ''Payment Pending'', But the client open project again to thanks me for my good work, and the project still opened.
Are this will effect on my Payment on this cycle?



ADMIN
ajleroux
2019-05-21

Hi SmartDes38,

When you posted the final logo files for the client, that was the completion of the project as far as payment goes. If the conversation continues with the client your payment will not be delayed by it.

If you want, you can move the project back to your completed projects by clicking the "Push to archive" link below the "View Project" button.



DESIGNER
lemahijoStudio
2019-05-23

Hi, I have sold a logo on April 12. Am I on payment list this month?

Regards,
lemahijo



ADMIN
ajleroux
2019-05-23

Hi lemahijo,

It's not practical for us to check beforehand, but if you completed the project and sent the files to the client your name will be on the list.

Just a small correction: The sale was on May 12, not April 12.



DESIGNER
lemahijoStudio
2019-05-23

Oh i'm sorry for the mistake, thank you ajleroux for your informations



ADMIN
LogoGround
2019-05-24

Payments for May will be sent today. Designers who have payments due, please ensure that we have your correct payment details.



DESIGNER
Dovs
2019-05-24

hi Logoground


I sold the logo on the 20th and finished the 22nd, did I get a payment this month or next month?

thank you in advance



ADMIN
LogoGround
2019-05-24

@Dovs provided the final logo files were delivered to the client the payment will be sent today :)



DESIGNER
BraderNoormand95
2019-05-24

I have received payment from you. Thank you LogoGround :)



DESIGNER
Dovs
2019-05-24

Done, big thanks @LogoGround :)



ADMIN
LogoGround
2019-05-24

Payments for May complete :)

@BraderNoormand95 @Dovs you are welcome :) We are happy to have your designs on LogoGround!



DESIGNER
fajryalfatih
2019-05-24

Hallo, what happen with my payment? Please respon



DESIGNER
Dovs
2019-05-24

this is your first sale, so you will get a payment on the 24th of next month @fajryalfatih



DESIGNER
fajryalfatih
2019-05-24

@Dovs I sold the logo on April 14, I have passed pay cycle on April, this has been over 40 days since my first sale.



DESIGNER
Dovs
2019-05-24

@fajryalfatih

I just saw the date you sold your logo

just look at the money column at your dashboard after that press accounting see payment information there



DESIGNER
fajryalfatih
2019-05-24

what is the "Increased fraud risk" mean? why do I should wait for next 30 days? the wait killed me. I have waited for 40 days, now I have to wait another 30 days. Can anyone give me an explanation?



ADMIN
ajleroux
2019-05-24

Hi fajryalfatih,

Before sending a payment we do a fraud check to determine the likelihood of fraud associated with the transaction. It is important that we do this to protect you and LogoGround against fraud. Unfortunately your sale was flagged as potentially fraudulent. This does not mean that it was fraudulent, only that there were one or more indicators that pointed to a high risk of fraud. Per the LogoGround user agreement, LogoGround is within its rights to delay a payment in such cases. We will continue to review this case and release the payment at a future pay date.



DESIGNER
fajryalfatih
2019-05-24

I still don't understand, why the LG didn't notify me before, I hope to get paid this month, and it's delayed. How many days does the LG investigate? very long if I have to wait for the next 30 days. :(



ADMIN
ajleroux
2019-05-24

Hi fajryalfatih,

We did not notify you beforehand because the fraud check is part of the payment process and it is performed on the day of payments. It is not possible for us to say how long the payment will be delayed.



DESIGNER
Warface
2019-05-25

Hi LogoGround , until now I have not received a payment for the logo https://www.logoground.com/logo.php?id=106078

can anyone help this problem ? please



ADMIN
ajleroux
2019-05-25

Hi Warface,

We tried to send your payment in April and we tried again yesterday, but there is a problem with your PayPal setup. See the admin's note above, dated 2019-04-24.



DESIGNER
Warface
2019-05-25

I have changed the Paypal please see again and thank you



ADMIN
ajleroux
2019-05-25

Hi Warface,

I just tried resending your payment and it failed again. Please contact PayPal support to make sure that your account is set up correctly and that you are able to receive funds.



DESIGNER
neok
2019-05-27

Hi,

I also have a comment from LG that payment failed. Just checked my PayPal account, everything seems right, e-mail confirmed, credit card and phone number also. Can you please try to resend payment one more time before I contact support. Thanks



DESIGNER
Warface
2019-05-28

I have contacted the PayPal administration and the problem has been resolved. Please check my case again and let me know what's new
 



DESIGNER
seagan
2019-05-28

hallo ajleroux,
My First Logo is Sold, and I have done all the files logos
but the payment status is still pending, when can I get my money, please help
Regards



ADMIN
ajleroux
2019-05-28

Neok, sorry, still seeing the error.

Warface, thanks for updating your PayPal account. Payment sent!

seagan, this was your first sale and the payment was delayed per the first payment rule, mentioned in the opening post above.



DESIGNER
Warface
2019-05-28

First, thank you, the amount has been received but not fully, because the site management bears the fees of the paypal, not the designer. I have received $ 256 and not $ 270 as per site laws
 



ADMIN
ajleroux
2019-05-28

Hi Warface,

You misunderstood. When the client pays LogoGround, PayPal charges us a processing fee. LogoGround pays that. When we pay you, PayPal considers it a separate transaction and they charge you the same fee they always charge you when you receive money in your account. We are looking into ways to reduce processing fees in the future.



DESIGNER
Piars Studio
2019-05-29

@ajleroux @logoground
Just curious
Hi My First Logo is Sold on 2019-05-27 Date.
-Designer payments are processed every month between the 20th and the 24th of the month.
-Designers who make their first sale on LogoGround will no longer be eligible for payment at the very next pay cycle. Their payments will be delayed for 30 days.
it means my payment delivered between 20th and 24th June or July 2019?
Thanks for the explanation :)



DESIGNER
Zveronika
2019-05-30

Hi Logoground,

I didn't received a payment for my last logo sold. I think payment should went on May 25, because logo is sold on May 8, sorry I didn't react earlier. Logo is marked as sold, but it doesn't exist on pending. Please, can you check this!



DESIGNER
Zveronika
2019-05-30

I think there is maybe some error on my page, because this already happened before. Well, I should be more careful about it, I don't check on time if everything is alright.



DESIGNER
neok
2019-05-30

Hi ajleroux,

sorry for complications, can you please try to send payment again. I have contacted PayPal support, they asked me to confirm my card to be able to receive payment but it was already confirmed. Now I have added a new card for withdrawing funds and confirmed. Thanks.



DESIGNER
Zveronika
2019-05-31

Logoground, please, can I receive some feedback on my request above. Thank you!



DESIGNER
Zveronika
2019-05-31

My case is resolved fast, thank you!
Promise the next time I will check if my amount is on pending or not.



ADMIN
ajleroux
2019-05-31

Piars Studio, the first payment delay is only applied if we perceive an increased risk of fraud. The payment will probably be sent in June, but I can't promise that.

Zveronika, sorry about that, again! I found an error in our accounting database where it would handle sales of $1000+ incorrectly. That's fixed now so hopefully we won't have this problem again. Payment sent!

neok, nope, sorry. Still seeing the same error from PayPal.



DESIGNER
Zveronika
2019-05-31

I understand. I should be more careful about it, I'm just sitting and waiting for water to bring me my payment. At least I should check if everything is okay from my side, not to warn about the problem 15 days later.



ADMIN
ajleroux
2019-05-31

Zveronika, you're too kind :) It was our mistake entirely.



DESIGNER
Piars Studio
2019-05-31

Got it thanks @ajleroux :)



DESIGNER
fajryalfatih
2019-06-01

Hello LG, what about my case, is it still being investigated? My payment is still pending for more than two months. Please help, thank You



ADMIN
ajleroux
2019-06-01

Hi fajryalfatih,

When it comes to potential fraud there is no maximum delay. It could be resolved by the next pay cycle or next year - it is impossible to say. If we ignore the fraud risk and make payments anyway, LogoGround will eventually go the way of other logo platforms that had to close their doors because of fraud.

I know it is frustrating, but asking repeatedly on the forum will not expedite your payment. There is nothing that you have to do. Going forward we will continue to review your payment at every pay cycle and the payment will be sent as soon as the issues that we are seeing have been resolved. Thanks for your patience.



DESIGNER
neok
2019-06-04

Hi ajleroux,

it seems like I have sorted out everything with PayPal and that now I can receive payment. Please, when you catch time try to transfer funds from my last sale. Thanks


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