Hand-selected, original logos for sale
Once it's sold, it's gone!
Forum Designer Payments


ADMIN

LogoGround
2019-01-02
Edited 2019-09-13 by ajleroux (admin)

Designer payments are processed every month between the 20th and the 24th of the month. Payments may be processed a few days earlier or later.

The payout amount is 90% of the sale amount for your completed projects. At the moment, payments are sent via PayPal only. We are looking into alternative payment methods, but we cannot yet say for sure if or when alternative payment methods will become available.

Payments can only be sent to designers who are eligible for payments and only for their completed projects. In order to complete a project you must have uploaded the final logo files for the client. To check if you are eligible to receive payments please visit:
https://www.logoground.com/payment-eligibility.php

---
Please do not ask if your payment will be sent this month. The answer is always yes, provided that all conditions for payment are met. Please see:
https://www.logoground.com/payments.php



DESIGNER
hellocrunk
2019-01-02

Hi LogoGround , until now I have not received a payment for the logo https://www.logoground.com/logo.php?id=100718

can anyone help this problem ? please



ADMIN
LogoGround
2019-01-02

Hi crunkrooster. As mentioned before we can not send a payment while there is a pending dispute on PayPal. We will have to wait for PayPal to reach a decision.



DESIGNER
fbastiardesign
2019-01-02

Hello, LogoGround (:
Can I have my money in this cycle payment (January)?

Regards



DESIGNER
amitspro
2019-01-08

Hi My First Logo is Sold on 2018-12-02 Date.
Its already Crossed the 30 days limit. but still shows payment in pending mode. seems like something i miss. can you explain this.

Thanks



ADMIN
ajleroux
2019-01-08

Hi fbastiardesign,

We can't check beforehand if a designer's name is on the list, but if you delivered the final logo files to the client then your name is on the list for payments. If I'm not mistaken, this is your first payment so take note of the possible delay mentioned in the last paragraph of the opening post.

Hi amitspro,

Yup, you missed something. Please see the the last paragraph of the opening post above.



DESIGNER
fbastiardesign
2019-01-08

Hi, Andre

I sold two logo in 28 and 30 December 2018. I have been finished all projects. And then my payment status "pending".

So if i waiting 30 days, can i have my payment in 28 and 30 January 2019?

Best regards



ADMIN
ajleroux
2019-01-09

Hi fbastiardesign,

Nope, that's not how it works. As stated in the opening post, payments are sent on a specific day every month, somewhere between the 20th and 24th of the month. On that day we pay everyone that completed projects in the preceding month. The exception in when it is your first sale, in which case we may or may not delay your payment, depending on a fraud risk assessment. If it is delayed, then the payment will be sent the next time we send payments, one month later.



DESIGNER
fbastiardesign
2019-01-09

Oh, I see (:

Thanks a lot, Andre



ADMIN
LogoGround
2019-01-23

Payments for January will be sent today. Designers who have payments due, please ensure that we have your correct payment details.



DESIGNER
explogos
2019-01-23

Can you please confirm I am on this month's list?

Thanks in advance.



DESIGNER
explogos
2019-01-23

Can you please confirm I am on this month's list?

Thanks in advance.



DESIGNER
fbastiardesign
2019-01-23

Thanks LogoGround (:
My first sale is paid this morning.

Regards



ADMIN
LogoGround
2019-01-23

@crunkrooster PayPal ruled in our favor and we sent your payment :)

@explogos your payment has been sent :)

@fbastiardesign it is our pleasure and congratulations :)

Please note: If anyone expected a payment and did not receive it please check that we have your PayPal email address and confirm that your PayPal account is not set up to only receive payments through your web site.



DESIGNER
hellocrunk
2019-01-23

give a high five !!!

thanks LG



DESIGNER
Sor
2019-01-24

Whoop whoop :D!
Thank you so much LG!



DESIGNER
Hiacynta
2019-01-24

Thank you LG!



DESIGNER
Zveronika
2019-02-01

Hi Logoground!

It seems to me that I should received my payment for my last logo sold in January 10. But when I look at Accounting I can see that my design is in "design phase". But it isn't for a very long time - logo is finished and delivered to the client.
Maybe my payment isn't predicted for this payment circle, I can not tell, just checking if everything is okay with this payment. Please, can you confirm me?
Thank you!




ADMIN
ajleroux
2019-02-02

Hi Zveronika,

Thanks for letting us know. I am still investigating this so that we can understand where the error is. I'll get back to you a little later today.



ADMIN
ajleroux
2019-02-02

Hi Zveronika,

Many thanks for your patience. Fixed and paid :)



DESIGNER
Zveronika
2019-02-03

My payment arrived, thank you!



DESIGNER
Mack Studio
2019-02-18

Dear admin,

May I know I am in Payment list on Feb, 2019 ?
Just sold a logo last day, and unknow will be count in this month.
Thank you so much.



ADMIN
ajleroux
2019-02-18

Hi Mack Studio,

It's not practical for us to check beforehand, but if you delivered the final logo files to the client then your name is automatically on the list :)



DESIGNER
Mack Studio
2019-02-19

Hello ajleroux

Got it, thank you so much.



ADMIN
ajleroux
2019-02-23

Payments for this pay cycle are scheduled for Monday, 25 February.



DESIGNER
singaraja
2019-02-24

Awesome! Thanks.



DESIGNER
JUE
2019-02-25

For payment on February 25, what time exactly, for the time of the country?



ADMIN
LogoGround
2019-02-25

Payments for February will be sent today. Designers who have payments due, please ensure that we have your correct payment details.

@JUE it takes many hours to process payments :(
We can not give an exact time.



DESIGNER
JUE
2019-02-25

Ok thank you :)



DESIGNER
immoodesign
2019-02-25

Dear Admin,

I sold out my logo on 6-feb-2019 and finished up my project on 8-feb-2019 and approved by the client on the same date of 8-feb-2016 but my payments are still on pending which should be paid on 22-to-24-feb-2019 but today its late 25-feb-2019 and the payments are still not been paid yet. Can you make it as quick as possible because waiting for the payments so long is really killing. Please consider on paying funds twice in a month would be really helpful for everyone like those who sell 4 logos in a months as well as for those who sells only 1 logo in a month. Hope that help.

Thanks!

ImmooDesign.



ADMIN
ajleroux
2019-02-25

Hi immoodesign,

All payments will complete in the next few hours.

Just to clarify, while payments are normally sent on the 23rd or 24th of the month, we can't guarantee that it will always be the case and the opening post states that payments can sometimes be sent earlier or later. This month the 23rd and 24th fell on a Saturday and Sunday, that's why it was moved to today.

We are looking into the possibility of sending payments more frequently, but there are a few things to consider and we can't promise anything yet.



ADMIN
LogoGround
2019-02-25

February payments completed :)



DESIGNER
logosaida
2019-02-25

Thank You LogoGround!!:)



ADMIN
LogoGround
2019-02-25

;D



DESIGNER
Dovs
2019-02-25

Thank you @Logoground



ADMIN
ajleroux
2019-02-25

Our pleasure Dovs :)



DESIGNER
alexmyth
2019-03-10

Hello,

Is there any second option for sending money? For example, can I send the money to PayPal account of my friend or I need to open my own? Is there any other option if I don't want to open PayPal account?

Thanks!
Alex



ADMIN
ajleroux
2019-03-11

Hi alexmyth,

Congrats on your first sale!

I'm not sure what PayPal's rules are, but from our side there is no problem. We send the money to whatever payment email is entered on your profile. Just make sure that the person you are sending it to is someone you trust and of course get their permission first.



DESIGNER
alexmyth
2019-03-12

Thanks man and thank you for your answer! :)



DESIGNER
bogel
2019-03-22

I'm newbi, Can you please confirm I am on this month's list? considering the 23rd and 24th fell Saturday and Sunday.



ADMIN
ajleroux
2019-03-22

Hi bogel,

It's not practical for us to check beforehand, but if you delivered the final logo files to the client then your name is automatically on the list :) The exception is when it is your first payment, in which case it may be delayed as explained in the opening post.



ADMIN
ajleroux
2019-03-22

Payments for this pay cycle are scheduled for Monday, 25 March. Just like last month, the 23rd and 24th fall on a weekend, so we're moving payments up to the 25th.



DESIGNER
bogel
2019-03-25

Hi, ajleroux

Thank you for the information, I have waited 30 days and the file has been received by the client in 2019-02-14 and has finished without any obstacles. but until now February 25, 2019 the payment status is still pending.



ADMIN
LogoGround
2019-03-25

Payments for March will be sent today. Designers who have payments due, please ensure that we have your correct payment details.

@bogel in that case it is very likely that you will receive the payment today.



DESIGNER
bogel
2019-03-25

I really hope payment will be made today. thank you LG



ADMIN
LogoGround
2019-03-25

March payments complete, yours too bogel :)

If anyone expected a payment and did not receive it please check that we have your PayPal details and check that your PayPal account is not set up to only receive payments through your own web site. Thank you :)



DESIGNER
GoldenLab
2019-04-12

Hi, I sold my first logo on 2019-02-04. So this is the third month from the sale. Can you please check if I will receive my payment this month? It's very important to me. I sent the final files to the client back then when I sold it ( everything completed successfully ) and the accounting says "Payment Pending".

Can you please take a look, it would mean a lot to me to know that I will receive the money this month.

Thank you for understanding.

Best Regards,
GoldenLab



ADMIN
ajleroux
2019-04-12

Hi GoldenLab,

You only added your PayPal info today. If you added it earlier you would have received the payment earlier, but we had nowhere to send the money. Now that we have it, your payment can be sent. :)



DESIGNER
GoldenLab
2019-04-12

Hi Ajleroux,

Thank you for the info. So that means that I will receive it this month?

Thank you so much.

Cheers!



ADMIN
ajleroux
2019-04-12

Hi GoldenLab,

Correct. There is a fraud check that it has to pass on payday, but that is usually just a formality so nothing to worry about - it is very likely that it will be sent this month.



DESIGNER
BraderNoormand95
2019-04-19

Hello...

Indeed, I first sold the logo on the Logo Ground website, I sold it from 2017, and now it's the first time a client wants to buy my logo on the Ground Logo site, then the client approves it and I have sent all final files. Then is it possible for the support team from the Ground Logo site to immediately be able to claim payment now? Yes, the rules are the rules made by the Ground Logo site support team, but I guarantee that there is not the slightest bit of cheating on my clients, I have been a designer for various other logo sales sites for more than 3 years. And sorry if the Ground Logo site support team can see my work, please look at my Instagram @brader_noormand.

I hope this can help me in claiming payments.

Thanks.
Best Regards Brader Noormand from Indonesia.



ADMIN
ajleroux
2019-04-19

Hi BraderNoormand95,

Receiving a payment outside of the normal payment schedule is unfortunately not possible yet. Next week we will be sending the payments for this month and yours will be reviewed, but I can't promise that it will be sent as first payments are often delayed by one pay cycle as noted in the opening post.



DESIGNER
Tharish
2019-04-19

Hi,

I sold logo in 31 March 2019. I have been finished projects. And then my payment status "pending".

When i receive my payment?


Best regards



DESIGNER
rarotistd
2019-04-19

hi

 I sold my logo on March 20 and immediately "payment pending" in the rule that the first sale will be postponed for 30 days. whether to make a withdrawal this month

Best regards,
Raroti





DESIGNER
aefirit
2019-04-21

Hello! :)

Recently I made the delivery of the final files of a logo, please, I would like to know if I will receive the payment of said logo in this April month, considering that your payments are the last weeks of each month.



DESIGNER
EmblemGarage
2019-04-22

Hello,

Should I expect the payments these days? Thanks



ADMIN
ajleroux
2019-04-22

Hi Tharish, rarotistd, aefirit, EmblemGarage,

If you delivered the final logo files to the client then your payment will arrive soon. Payments will be sent either tomorrow or the day after.

The only exception is if this is your first payment from LogoGround, in which case your payment may be delayed by one pay cycle.



DESIGNER
Tharish
2019-04-23

Thank you for clarification ajleroux.



DESIGNER
aefirit
2019-04-23

Thank you @ajleroux :D!



DESIGNER
lou1sa
2019-04-23

Hi Logoground :)

It's been one month since my first sold on 2019-03-23. Now i'm still waiting for the payment. When i will get the payment on my paypal? Thanks



ADMIN
LogoGround
2019-04-24

Payments for April will be sent today. Designers who have payments due, please ensure that we have your correct payment details.

@lou1sa it is possible that you will receive the payment today but first payments may be delayed by one pay cycle as explained in the first post above.



DESIGNER
Fierda Designs
2019-04-24

Hi Logo ground,

Just want to ask, should I expect the payments these days? Thanks



DESIGNER
JUE
2019-04-24

Hello Iam waiting for Payment for this Date. Thanks you



DESIGNER
GoldenLab
2019-04-24

Sold my first logo 3 months ago, and as mentioned in my conversation with Ajleroux I really look forward to getting paid today.

Thank you.



DESIGNER
AdrielSalomao
2019-04-24

I'm sold my first logo in 2019-03-03. I'm really expecting to the payment in this pay circle.



DESIGNER
Warface
2019-04-24

Hello Iam waiting for Payment . Thanks you



DESIGNER
petrovici4
2019-04-24

Will the payments for april gonna be received today?



ADMIN
ajleroux
2019-04-24

Hang in there guys. As stated by the admin above, payments are being processed today. I can confirm that it is still ongoing. We always pay everyone who is eligible for payment, and always on time. There were many sales so there are many payments to send. It takes a while! Thanks for your patience :)



ADMIN
LogoGround
2019-04-24

Payments for April complete :)

We had many new designers receiving their first payments and many achieving new personal bests. You are all awesome :) Congrats!

@Fierda Designs @JUE @GoldenLab @AdrielSalomao @petrovici4 your payments were sent today!

@Warface your payment failed. We received an error from PayPal when we tried to pay you. Please ensure that your PayPal account can receive payments or contact PayPal to find out if there is a problem with the setup of your account. Thank you!



DESIGNER
fbastiardesign
2019-04-24

Thank you LogoGround (:



DESIGNER
TomLon
2019-04-24

The first sale at the end or at the beginning of the month is "very bad luck"! :)



DESIGNER
rarotistd
2019-04-25

Thank you logoground:)



DESIGNER
mz MAN
2019-05-01

hay logoground
. Is my name registered for payment this month on May 23,24?
thanks



DESIGNER
mz MAN
2019-05-11

@logo tanah

We are implementing a new rule:
Designers who make their first sale on LogoGround will no longer be eligible for payment at the very next pay cycle. Their payments will be delayed for 30 days. Designers who have at least one prior sale on LogoGround will not be affected and will receive payments as normal. We realize that this is an inconvenience to new designers. Unfortunately it is a measure that we must take to prevent fraud on LogoGround.

What do you mean fraud?
. What is identity fraud?



ADMIN
ajleroux
2019-05-11

Hi mz MAN,

If it isn't your first sale and if you completed the project, then you will get paid this pay cycle. If it is your first sale, the one-pay-cycle delay may apply to you.

Regarding fraud: I can't go into too much details. If everyone knew how we catch fraudsters, the fraudsters would have a slightly better chance of succeeding. We do a fraud risk assessment taking various factors into account. It is important that we do this, to protect you and to protect LogoGround.



DESIGNER
mz MAN
2019-05-12

hi ajleroux,

. thank you for responding to my post ... yes this is my first sale, and it turns out I have to wait 2 months for this payment.

.If I may ask again, why is the payment system only for every month on the 24th? .. Why doesn't everyone sell the logo directly to receive payment?
thanks :)



ADMIN
ajleroux
2019-05-13

Hi mz MAN,

There are several reasons why we do it this way. The main benefit for the client is the assurance of a more consistent level of support and quality control than they would otherwise have. This is especially important for clients like agencies or web designers who purchase more than one logo.

The main benefits for the designer are fraud protection/assurance of payment and access to a large pool of clients, many of whom have dealt with LogoGround before and trust us.



DESIGNER
BraderNoormand95
2019-05-17

Hello...

This has been a month I sold logo to clients, precisely on 17 April. And can I claim the payment now ? Thanks.



ADMIN
ajleroux
2019-05-17

Hi BraderNoormand95,

Payments are sent at specific intervals. See the opening post at the top of this page. If you completed the changes and delivered the final logo files to the client, then your payment will be sent in the upcoming pay cycle, a few days from now.



DESIGNER
BraderNoormand95
2019-05-18

Okay understand, yes of course it's final, and the client has given testimonials on my logoground profile. Does that mean that I'm still waiting for payment until May 24 so I can claim it?



DESIGNER
fajryalfatih
2019-05-18

Hello, I sold my logo and done all process on April 15th, am I on payment list this month? Thank You :)



ADMIN
LogoGround
2019-05-18

@BraderNoormand95 yes payment will be sent more or less on the 24th. Please ensure that your PayPal information is completed in your LogoGround profile.

@fajryalfatih It's not practical for us to check who is on the list but if you delivered the final logo files to the client then your name will be on the list. If this is your first sale on LogoGround there may be a delay as explained in the opening post.



DESIGNER
fajryalfatih
2019-05-18

Yes this is my first sale but I have passed pay cycle on April, so I hope this month I can get my payment, thank you for respon :)



DESIGNER
BraderNoormand95
2019-05-19

Yes of course I have completed my paypal information. But if my paypal email is an email that is different from my logoground email is that not a problem? Because only my paypal brother has been verified and is used to receiving transaction money approximately 3 years ago.



ADMIN
LogoGround
2019-05-21

@BraderNoormand95 that is not a problem you can have a different email for PayPal.



DESIGNER
BraderNoormand95
2019-05-21

Okey thank you admin.



DESIGNER
SmartDes38
2019-05-21

Hi, I have sold a logo on 19 April, and I have got ''Payment Pending'', But the client open project again to thanks me for my good work, and the project still opened.
Are this will effect on my Payment on this cycle?



ADMIN
ajleroux
2019-05-21

Hi SmartDes38,

When you posted the final logo files for the client, that was the completion of the project as far as payment goes. If the conversation continues with the client your payment will not be delayed by it.

If you want, you can move the project back to your completed projects by clicking the "Push to archive" link below the "View Project" button.



DESIGNER
lemahijoStudio
2019-05-23

Hi, I have sold a logo on April 12. Am I on payment list this month?

Regards,
lemahijo



ADMIN
ajleroux
2019-05-23

Hi lemahijo,

It's not practical for us to check beforehand, but if you completed the project and sent the files to the client your name will be on the list.

Just a small correction: The sale was on May 12, not April 12.



DESIGNER
lemahijoStudio
2019-05-23

Oh i'm sorry for the mistake, thank you ajleroux for your informations



ADMIN
LogoGround
2019-05-24

Payments for May will be sent today. Designers who have payments due, please ensure that we have your correct payment details.



DESIGNER
Dovs
2019-05-24

hi Logoground


I sold the logo on the 20th and finished the 22nd, did I get a payment this month or next month?

thank you in advance



ADMIN
LogoGround
2019-05-24

@Dovs provided the final logo files were delivered to the client the payment will be sent today :)



DESIGNER
BraderNoormand95
2019-05-24

I have received payment from you. Thank you LogoGround :)



DESIGNER
Dovs
2019-05-24

Done, big thanks @LogoGround :)



ADMIN
LogoGround
2019-05-24

Payments for May complete :)

@BraderNoormand95 @Dovs you are welcome :) We are happy to have your designs on LogoGround!



DESIGNER
fajryalfatih
2019-05-24

Hallo, what happen with my payment? Please respon



DESIGNER
Dovs
2019-05-24

this is your first sale, so you will get a payment on the 24th of next month @fajryalfatih



DESIGNER
fajryalfatih
2019-05-24

@Dovs I sold the logo on April 14, I have passed pay cycle on April, this has been over 40 days since my first sale.



DESIGNER
Dovs
2019-05-24

@fajryalfatih

I just saw the date you sold your logo

just look at the money column at your dashboard after that press accounting see payment information there



DESIGNER
fajryalfatih
2019-05-24

what is the "Increased fraud risk" mean? why do I should wait for next 30 days? the wait killed me. I have waited for 40 days, now I have to wait another 30 days. Can anyone give me an explanation?



ADMIN
ajleroux
2019-05-24

Hi fajryalfatih,

Before sending a payment we do a fraud check to determine the likelihood of fraud associated with the transaction. It is important that we do this to protect you and LogoGround against fraud. Unfortunately your sale was flagged as potentially fraudulent. This does not mean that it was fraudulent, only that there were one or more indicators that pointed to a high risk of fraud. Per the LogoGround user agreement, LogoGround is within its rights to delay a payment in such cases. We will continue to review this case and release the payment at a future pay date.



DESIGNER
fajryalfatih
2019-05-24

I still don't understand, why the LG didn't notify me before, I hope to get paid this month, and it's delayed. How many days does the LG investigate? very long if I have to wait for the next 30 days. :(



ADMIN
ajleroux
2019-05-24

Hi fajryalfatih,

We did not notify you beforehand because the fraud check is part of the payment process and it is performed on the day of payments. It is not possible for us to say how long the payment will be delayed.



DESIGNER
Warface
2019-05-25

Hi LogoGround , until now I have not received a payment for the logo https://www.logoground.com/logo.php?id=106078

can anyone help this problem ? please



ADMIN
ajleroux
2019-05-25

Hi Warface,

We tried to send your payment in April and we tried again yesterday, but there is a problem with your PayPal setup. See the admin's note above, dated 2019-04-24.



DESIGNER
Warface
2019-05-25

I have changed the Paypal please see again and thank you



ADMIN
ajleroux
2019-05-25

Hi Warface,

I just tried resending your payment and it failed again. Please contact PayPal support to make sure that your account is set up correctly and that you are able to receive funds.



DESIGNER
neok
2019-05-27

Hi,

I also have a comment from LG that payment failed. Just checked my PayPal account, everything seems right, e-mail confirmed, credit card and phone number also. Can you please try to resend payment one more time before I contact support. Thanks



DESIGNER
Warface
2019-05-28

I have contacted the PayPal administration and the problem has been resolved. Please check my case again and let me know what's new
 



DESIGNER
seagan
2019-05-28

hallo ajleroux,
My First Logo is Sold, and I have done all the files logos
but the payment status is still pending, when can I get my money, please help
Regards



ADMIN
ajleroux
2019-05-28

Neok, sorry, still seeing the error.

Warface, thanks for updating your PayPal account. Payment sent!

seagan, this was your first sale and the payment was delayed per the first payment rule, mentioned in the opening post above.



DESIGNER
Warface
2019-05-28

First, thank you, the amount has been received but not fully, because the site management bears the fees of the paypal, not the designer. I have received $ 256 and not $ 270 as per site laws
 



ADMIN
ajleroux
2019-05-28

Hi Warface,

You misunderstood. When the client pays LogoGround, PayPal charges us a processing fee. LogoGround pays that. When we pay you, PayPal considers it a separate transaction and they charge you the same fee they always charge you when you receive money in your account. We are looking into ways to reduce processing fees in the future.



DESIGNER
Piars Studio
2019-05-29

@ajleroux @logoground
Just curious
Hi My First Logo is Sold on 2019-05-27 Date.
-Designer payments are processed every month between the 20th and the 24th of the month.
-Designers who make their first sale on LogoGround will no longer be eligible for payment at the very next pay cycle. Their payments will be delayed for 30 days.
it means my payment delivered between 20th and 24th June or July 2019?
Thanks for the explanation :)



DESIGNER
Zveronika
2019-05-30

Hi Logoground,

I didn't received a payment for my last logo sold. I think payment should went on May 25, because logo is sold on May 8, sorry I didn't react earlier. Logo is marked as sold, but it doesn't exist on pending. Please, can you check this!



DESIGNER
Zveronika
2019-05-30

I think there is maybe some error on my page, because this already happened before. Well, I should be more careful about it, I don't check on time if everything is alright.



DESIGNER
neok
2019-05-30

Hi ajleroux,

sorry for complications, can you please try to send payment again. I have contacted PayPal support, they asked me to confirm my card to be able to receive payment but it was already confirmed. Now I have added a new card for withdrawing funds and confirmed. Thanks.



DESIGNER
Zveronika
2019-05-31

Logoground, please, can I receive some feedback on my request above. Thank you!



DESIGNER
Zveronika
2019-05-31

My case is resolved fast, thank you!
Promise the next time I will check if my amount is on pending or not.



ADMIN
ajleroux
2019-05-31

Piars Studio, the first payment delay is only applied if we perceive an increased risk of fraud. The payment will probably be sent in June, but I can't promise that.

Zveronika, sorry about that, again! I found an error in our accounting database where it would handle sales of $1000+ incorrectly. That's fixed now so hopefully we won't have this problem again. Payment sent!

neok, nope, sorry. Still seeing the same error from PayPal.



DESIGNER
Zveronika
2019-05-31

I understand. I should be more careful about it, I'm just sitting and waiting for water to bring me my payment. At least I should check if everything is okay from my side, not to warn about the problem 15 days later.



ADMIN
ajleroux
2019-05-31

Zveronika, you're too kind :) It was our mistake entirely.



DESIGNER
Piars Studio
2019-05-31

Got it thanks @ajleroux :)



DESIGNER
fajryalfatih
2019-06-01

Hello LG, what about my case, is it still being investigated? My payment is still pending for more than two months. Please help, thank You



ADMIN
ajleroux
2019-06-01

Hi fajryalfatih,

When it comes to potential fraud there is no maximum delay. It could be resolved by the next pay cycle or next year - it is impossible to say. If we ignore the fraud risk and make payments anyway, LogoGround will eventually go the way of other logo platforms that had to close their doors because of fraud.

I know it is frustrating, but asking repeatedly on the forum will not expedite your payment. There is nothing that you have to do. Going forward we will continue to review your payment at every pay cycle and the payment will be sent as soon as the issues that we are seeing have been resolved. Thanks for your patience.



DESIGNER
neok
2019-06-04

Hi ajleroux,

it seems like I have sorted out everything with PayPal and that now I can receive payment. Please, when you catch time try to transfer funds from my last sale. Thanks



DESIGNER
ridwan999
2019-06-20

Hi,

I have sold my first logo on 2019-04-26 (it's already delayed for 30 days). Can I get my first payment on this month pay cycle?

Thanks



DESIGNER
Piars Studio
2019-06-21

Hi @logoground @ajleroux
me too, my logo sold on 2019-05-27
Can I get my first payment on this month pay cycle? :) thanks



ADMIN
ajleroux
2019-06-21

Neok, sorry for not responding to you sooner. We will try sending the payment again when payments are sent for this month, in a few days from now.

ridwan999 and Piars Studio, it is likely that your payments will be sent this month, but it is never possible to say for certain beforehand. There is a fraud review that happens just before the payment is sent. It is rare for transactions to fail the fraud review, but it does happen and it can delay the payment significantly.



DESIGNER
Piars Studio
2019-06-21

@ajleroux thanks :)



DESIGNER
mz MAN
2019-06-23

Will this month's payment be made tomorrow on the 24th?



DESIGNER
mz MAN
2019-06-23

Hai @ logo tanah @ajleroux

my logo was sold in 2019-04-30.
. Will I receive payment this month?
thanks



ADMIN
LogoGround
2019-06-24

Payments for June will be sent today. Designers who have payments due, please ensure that we have your correct payment details.

@mz MAN It's not practical for us to check who is on the list but if you delivered the final logo files to the client then your name will be on the list.



DESIGNER
Dovs
2019-06-24

Hi @logoground
I have sent final file to client, did I get paid this month ?

Thanks



ADMIN
ajleroux
2019-06-24

Hi Dovs,

As stated before, because we check for fraud right before the payment is sent we can't say in advance who will get paid. If you posted the files for the client and if this isn't your first sale then it is extremely likely that you'll get paid today. If there is a problem and you don't get paid, then the admin will post an explanation for you in your accounting section.



DESIGNER
fajryalfatih
2019-06-24

Hi ajleroux, it's me again,
is there good news for me? :D :)



ADMIN
ajleroux
2019-06-24

Hi fajryalfatih,

I had a look at this transaction and the same note about the fraud risk is still there. It is very unlikely that you will receive the payment today, sorry.



ADMIN
LogoGround
2019-06-24

Payments for June complete :)

@neok your payment was successful this time. :)
@ridwan999 payment sent!
@Piars Studio payment sent!
@mz MAN payment sent!
@Dovs payment sent!
@fajryalfatih unfortunately the issue with your sale has not been resolved and the payment has moved forward to the next pay cycle where we will review it again.



DESIGNER
fajryalfatih
2019-06-24

Hi LG, thank's for the information, but I still not understand, the question are can I know the results of the investigation? can you guarantee that my payment can be received at next pay circle? It's take more than 3 months until today, and it's still pending. Last one, could I communicate with the client who bought my logo?



ADMIN
ajleroux
2019-06-24

Hi fajryalfatih,

We can't promise that the payment will be sent at the next pay cycle. It will be reviewed again at the next pay cycle and if the issue is resolved by then the payment will be sent. If it is not resolved it moves forward again until it is resolved. Cases of potential fraud are rare, but when we do see a high risk of fraud we simply can't risk sending the payment until the issues we are seeing are resolved.

On LogoGround we don't mind designers contacting their clients directly, but it must always be with the permission of the client. By default their contact information is not given and it must be volunteered by them. Even if you had the client's contact information I would strongly advise against contacting them and trying to resolve a potential fraud issue yourself. Doing so would complicate our own attempt to do so and may result in a longer delay. My advice is to continue working on other logos and to let our admin guys sort this one out for you. They know what they're doing.



DESIGNER
rota
2019-06-24

my logo has been sold for $ 250 with the following charge details, paypal commission $ 8.30 and also logoground commission $ 16.70, so my net income is $ 225.

but when I have received the balance in my paypal account, there is another charge of $ 10.20. please explain why paypal charges twice?



ADMIN
ajleroux
2019-06-24

Hi rota,

There is a double fee issue that has been discussed in the past. In short, PayPal charges a processing fee when the client pays LogoGround. We pay that fee. Then, when we pay you, PayPal sees that as a separate transaction and they charge you the normal fee for money entering your account. We have been working on a solution for this and will hopefully have good news soon.



DESIGNER
Genovius
2019-06-24

Hi, did i miss my payment? Please check



DESIGNER
Genovius
2019-06-24

Edit, i have receive the payments. Thanks LG



DESIGNER
fajryalfatih
2019-06-24

Thank's ajleroux, next can I know which part of my logo is made up of fraud? Is the issue of plagiarism or something? or another issue?
I have a client contact, and in my opinion he has used the logo he has bought on this site. and there was no problem so far because he had never contacted me directly after his purchase. Thank' again ajleroux :)



ADMIN
ajleroux
2019-06-24

Hi fajryalfatih,

It's not related to plagiarism or to the logo itself. The logo is fine. It is a separate issue.



DESIGNER
fajryalfatih
2019-06-24

thank's for the answer ajleroux. :)



DESIGNER
Piars Studio
2019-06-24

@logoground @ajleroux Thanks
My first sale is paid.
Regards



DESIGNER
mz MAN
2019-06-24

@logo tanah @ajleroux

thank you, the logo has paid off :)



DESIGNER
Dovs
2019-06-25

Payment complete

Big thanks @logoground and @ajleroux



DESIGNER
ciptapranata
2019-06-25

Hello. Greetings with all design masters. I am a beginner designer who tries his luck here. Wish you happiness



DESIGNER
haikhow
2019-07-17

Hi @logoground
I have sent final file to client, did I get paid this month ?

Thanks



ADMIN
ajleroux
2019-07-17

Hi haikhow,

If you sent the final logo files to the client, the answer is always yes. Well, unless this is your first sale, in which case the payment may be delayed as explained in the opening post above.



DESIGNER
mimushka
2019-07-24

Hi @logoground

I completed the project 07/19/2019 but it seems that I have not received payment in this cycle. It's not the first sale, so I would like to know why?
P.S. I'm still learning about the rules and the way the logoground works, Every council, and the answer is a big help. Thanks!



ADMIN
LogoGround
2019-07-24

Payments for July will be sent today. Designers who have payments due, please ensure that we have your correct payment details.

@mimushka your payment will also be sent today.



DESIGNER
tikachandra
2019-07-24
Edited 2019-07-24 by tikachandra

@LogoGround, my payment have been delayed for one cycle (June payment), I think I should receive it today. Is it correct?

Thanks!



ADMIN
LogoGround
2019-07-24

@tikachandra that is correct :)



ADMIN
LogoGround
2019-07-24

Payments for July completed.
Congratulations everyone! Your logos are stunning!

If you expected a payment and did not receive it please check that we have your PayPal details and check that your PayPal account is set up correctly to receive payments.



DESIGNER
fbastiardesign
2019-07-24

Thanks LG (:



ADMIN
LogoGround
2019-07-24

You are welcome fbastiardesign ;)



DESIGNER
tikachandra
2019-07-24
Edited 2019-07-24 by tikachandra

Thanks @LogoGround :)

@ajleroux does the paypal double fees issues hasn't fixed yet? I only received $214.80 while it should be $225.



ADMIN
ajleroux
2019-07-24

Hi tikachandra, the solution for the double fee issue is adaptive payments, and a PayPal rep that I spoke to last week said that PayPal discontinued adaptive payments. That doesn't match what their web site states, so we still want to pursue it. We are working on mass payments first, which will also reduce PayPal's share. We will announce it here on the forum as soon as we have news. Unfortunately we can't do anything further until we get approval from PayPal, which we are now waiting for.



DESIGNER
trdmy
2019-07-24

Hi LG, I thought I would receive the payment this month for this logo https://logoground.com/logo.php?id=122123. It has past 30 days and the very next cycle payment (June). The project has finalized and I have set the Paypal account too. But I did not receive it.



DESIGNER
trdmy
2019-07-25

Thank you LG for the comment in my accounting and let me know it.



ADMIN
ajleroux
2019-07-25

Hi trdmy, sorry that you missed out on this pay cycle. Although you initially uploaded the final logo files in time, you were still working on changes and new final logo files at the time the June payments were sent, so the payment moved forward to July, and then the first payment rule bumped it to August. Once we get this first payment done your future payments can be sent without the delay.



DESIGNER
mbialozyt
2019-08-08

Dear @ajleroux @logoground
I would like to ask you about the finalization of my first project sold on LogoGround.
The project was sold on August 2, 2019, but I sent the final files in a zip folder 3 days ago.
Could you dear admin, check if my project has been finalized 99% and all you have to do is wait for the payment to be made to my paypal account? Is something missing or not confirmed?
And if so, when will I receive a payment to my PayPal account?
Best regards, Mikołaj B.



ADMIN
ajleroux
2019-08-09

Hi mbialozyt,

Congrats on your first sale :)

It looks good from what I can see. Good job. For the payments schedule, please see the opening post at the top of this page. Also note the rule about the delay for first payments.



DESIGNER
mbialozyt
2019-08-09

Thank you very much. So the money is usually sent at the beginning of the new month anyway?
And how do you look at my project all went well and you only have to wait for the money?
@ajleroux



DESIGNER
singaraja
2019-08-09

1 logo 1 sold! Are you a wizard?
:P



DESIGNER
mbialozyt
2019-08-10

Hahaha yeah i am wizard :D



ADMIN
ajleroux
2019-08-10

Hi mbialozyt,

It's not sent at the beginning of the month but between the 20th and 24th as stated in the opening post.
I'm sorry, I did not understand the second part of your question. Could you rephrase please?



DESIGNER
mbialozyt
2019-08-10

Okay
I mean, are you able to check if my project has already been sent to the client and is it enough to wait for the money for the project?



ADMIN
ajleroux
2019-08-10

Hi mbialozyt,

Yup, I can see the project and it looks ok to me. There is nothing further that you have to do unless you hear back from the client.



DESIGNER
mbialozyt
2019-08-11

Thank you bro !



DESIGNER
mbialozyt
2019-08-14

So @ajleroux can you see if my logo is already available to the customer and just wait for the money only?

Regards Mikołaj Białożyt



DESIGNER
mbialozyt
2019-08-14

So @ajleroux can you see if my logo is already available to the customer and just wait for the money only?

Regards Mikołaj Białożyt



ADMIN
ajleroux
2019-08-14

Hi mbialozyt,

Correct. As mentioned before, there is nothing further that you have to do unless you hear back from the client.



DESIGNER
mbialozyt
2019-08-15

Okay thanks bro!



DESIGNER
ehaezer
2019-08-21

Hi, when i'm received my payment? thank you
https://www.logoground.com/logo.php?id=145886



ADMIN
ajleroux
2019-08-21

Hi ehaezer,

Please see this help page:
https://www.logoground.com/payments.php



DESIGNER
msaifulhak
2019-08-22

Hi Logoground.

I have sent the final file directly to the client via email. And the client has approved it.
Then, I will upload it also to LG to resolve client complaints so that my money is disbursed.
But why can't I upload the file? There is no revision upload option in my account.

Thank you for the help.



ADMIN
ajleroux
2019-08-22
Edited 2019-08-22 by ajleroux

Hi msaifulhak,

Kindly do not post the same question in multiple threads. I have deleted the new thread you started and I have responded to the bug report you submitted.



DESIGNER
msaifulhak
2019-08-22

Hi ajleroux.
I'm sorry.
Thank you for your help :)



ADMIN
LogoGround
2019-08-23

Payments for August will be sent today. Designers who have payments due, please ensure that we have your correct payment details.



DESIGNER
twinart95
2019-08-23

Hi Logoground.

I completed the project 07-16-2019 and it was my first sale.
and will I receive payment this month?

and the answer is a big help for me to understand and obey the rules at LG, so that in the future for the better. Thanks!



ADMIN
ajleroux
2019-08-23

Hi twinart95,

It is possible that you will get paid this month, but I can't say for certain. Please see this help page:
https://www.logoground.com/payments.php



DESIGNER
twinart95
2019-08-23

Oh ok, thank's for the answer. :)



DESIGNER
mbialozyt
2019-08-23

@ajleroux hello bro
I have question.
When will I receive the money on my paypal account when I sold it on August 2, 2019? Here is the link.
https://www.logoground.com/logo.php?id=160113

Regards



ADMIN
ajleroux
2019-08-23

Hi mbialozyt,

Please see this help page:
https://www.logoground.com/payments.php



DESIGNER
mbialozyt
2019-08-23

Ok, thanks



DESIGNER
Odle
2019-08-23

hi admin,
I want to ask, when will I receive payment for the logo that I sold for the first time on July 7, 2019, and this is the link :

https://www.logoground.com/logo.php?id=83794

thank you



ADMIN
ajleroux
2019-08-23

Hi Odle,

Probably today, but I can't say for certain. Please see this help page:
https://www.logoground.com/payments.php



DESIGNER
twinart95
2019-08-23

Hi

the logo has paid off. thank you, :)



ADMIN
ajleroux
2019-08-23

;)



ADMIN
LogoGround
2019-08-23

Payments for August completed.
Congratulations new designers and everyone with new personal bests! There were many!



DESIGNER
fajryalfatih
2019-08-23
Edited 2019-08-25 by fajryalfatih

My payment failed on 2019-07-24, pending. I have contacted paypal, there is no problem with my account, please recheck again, I hope I can receive my payment as soon as possible. Thank you LG



DESIGNER
mbialozyt
2019-08-24

So if I have not received the money for the first project sold today, does it mean that I will only receive it in a month?



DESIGNER
trdmy
2019-08-24

Hi LG,

My payment is scheduled this month, but the status is still payment pending.



DESIGNER
fajryalfatih
2019-08-26

Hi LG, how about my payment problem?



ADMIN
ajleroux
2019-08-26

fajryalfatih, sorry for not responding sooner. There may not be anything wrong with the PayPal account, but it may not be set up for receiving payments. Sometimes an account is set up to only send and not receive payments, or to only accept payments that are sent through a specific web site. Please let us know once you've made the necessary changes.

mbialozyt, this is your first payment and it has been moved forward as explained in the opening post above.

trdmy, there was a note posted to your accounting section explaining why the payment was delayed. We do a fraud risk assessment for every transaction and unfortunately your sale failed. This does not necessarily mean that it was fraudulent, but there is a high risk that it was and therefor we have to delay the payment until we can confirm that it was not fraudulent. The payment will be sent at a future date.



DESIGNER
fajryalfatih
2019-08-26

@ajleroux, Thank You for the answer, I already use my PayPal account for receive payments for many other marketplace. I attach pictures of email from PayPal https://prnt.sc/oxxz3q and https://prnt.sc/oxy096.



DESIGNER
trdmy
2019-08-27

@ajleroux I see. Thanks for your explanation, I hope it can be solved soon.



DESIGNER
acr23
2019-08-27
Edited 2019-08-27 by acr23

hello information please I have finished all the files. and the client has agreed. Why hasn't my money entered my paypal? I already gave the correct paypal email address. please solve this problem immediately. thank you. https://www.logoground.com/logo.php?id=120290 sold on july 29 2019



DESIGNER
mbialozyt
2019-08-27

@ajleroux
so I will get the money on September 24, right?



DESIGNER
fajryalfatih
2019-08-27
Edited 2019-08-29 by fajryalfatih

@LogoGround @ajleroux response please.



ADMIN
ajleroux
2019-09-03

fajryalfatih, thanks, we retried the payment and this time it was successful.

acr23 & mbialozyt, please read https://www.logoground.com/payments.php and let us know if you have further questions.



DESIGNER
fajryalfatih
2019-09-03

@ajleroux, many thanks, my payment arrived safely. Thank You LG



DESIGNER
Piars Studio
2019-09-19

Hi @ajleroux

I sold my 2nd logo in 2019-09-06. I have been finished projects. And then my payment status pending.
Can i have my payment scheduled in this month paycycle (2019-09-25)?
Thank you

Best regards



ADMIN
ajleroux
2019-09-21

Hi Piars Studio,

No need to request the payment. When a project is finalized it is automatically placed on the list for payments. :)



DESIGNER
mbialozyt
2019-09-21

@ajleroux why my account is not Eligible to received payment?



DESIGNER
Piars Studio
2019-09-21

@ajleroux :) ok mate thank you



ADMIN
ajleroux
2019-09-23
Edited 2019-09-23 by ajleroux

mbialozyt, please see: https://www.logoground.com/payment-eligibility.php

Piars Studio, you're welcome :)



DESIGNER
Cope
2019-09-23
Edited 2019-09-23 by Cope

@ajleroux
I've sent you an email a week ago regarding my last sale, but you didn't respond.

I didn't get a response from the client on my last sale for 14 days now.
Is that mean that I need to wait another 16 days to finalize the project (if he doesn't ask for a refund in the meantime), and then another 15 to the next payment cycle?
I think the purchase was made on Sep 9th.

Thanks!



ADMIN
ajleroux
2019-09-23

Hi Cope,

I responded about an hour or so ago. Sorry for the delay, I was without my normal computer for several days last week and I was unable to access most of my mail.

Until the 30 days are up we prefer to just leave the client to it, unless the client contacts us first.



DESIGNER
SKYWALKER
2019-09-24

Today is 2019-09-24, my payment still pending.



DESIGNER
SKYWALKER
2019-09-24
Edited 2019-09-24 by SKYWALKER

Hi Aljeroux,
My second sale from 2019-09-02 are finalized.
Now is 24th, but my payment status is still pending. Can you please check if my name is on the payroll list? I used my current paypal for my first sale and other incoming transfer, so I assume I don't have any problem with my paypal.

Thanks



DESIGNER
Cope
2019-09-24

@ajleroux

I've seen it and responded :)

Thanks!



DESIGNER
acr23
2019-09-24

#120290 still pending :(



ADMIN
LogoGround
2019-09-24

Payments for September will be sent today. Designers who have payments due, please ensure that we have your correct payment details.



DESIGNER
Piars Studio
2019-09-24

@logoground yess please it's correct and thank you :) 🙏



ADMIN
LogoGround
2019-09-24

Payments for September complete.
Congratulations everyone, that was another new record month! :D

@SKYWALKER @acr23 @Piars Studio your payments were sent.



DESIGNER
Imenk
2019-09-24

thank u LG for my 2nd my payment :)



DESIGNER
Piars Studio
2019-09-24

@logoground thank you :)



DESIGNER
Furqontino
2019-09-24

Thanks LogoGround, my 1st payment "landing" well ;-)



DESIGNER
Agnes design
2019-09-24

Thank you!



DESIGNER
cloudesign.id
2019-09-25

Thank you logoground,
the first payment for my logo that was sold the first time has entered paypal. =)



ADMIN
ajleroux
2019-09-25

It is our pleasure! Thanks for selling your brilliant logos on LogoGround! :)



DESIGNER
cloudesign.id
2019-09-25
Edited 2019-09-25 by cloudesign

You are welcome ajleroux. By the way, I have already sent a request to change username, can you follow up? Thank you.



DESIGNER
Antgev
2019-09-25

Ajleroux, пожалуйста, попробуйте еще раз, я исправил ошибки PayPal Acaunt



ADMIN
ajleroux
2019-09-25

Hi Antgev,

I just tried resending the payment and got the error as well. PayPal says that your account can only accept payments through your web site. We can't pay you directly.

In future, please stick to English on the forum. My Russian is a little rusty ;)



DESIGNER
mbialozyt
2019-09-25

@ajleroux
Where can I check my reputation when it comes to the silver level that allows withdrawals from the logoground account?



DESIGNER
Antgev
2019-09-25
Edited 2019-09-25 by Antgev

Ajleroux I'm sorry that I wrote in Russian, I did not notice.)))
Tell me, what should I do now?
I like LogoGround, everything is fine here, I want to sell logos here.
But how do I get my money?
Please give some advice.



ADMIN
ajleroux
2019-09-25

Antgev, no problem :)
With PayPal it is possible to set up your account in more than one way. You can set it up so that only people that come through your own site can pay you, or you can set it up so that anyone can pay you from their PayPal accounts. The latter is the one that we want.
See https://bit.ly/2ldV7Ir



DESIGNER
acr23
2019-09-25

thank u LG :)



DESIGNER
Antgev
2019-09-26
Edited 2019-09-26 by Antgev

Please tell me, can I keep my balance here for a while here, on the Logoground, and don’t withdraw money, ?



ADMIN
ajleroux
2019-09-26

Our pleasure acr23 :)

Antgev, I responded to your email.



DESIGNER
Furqontino
2019-09-26

@ajleroux
I have the same question with Antgev, is that allowed?
(for about one month)



ADMIN
ajleroux
2019-09-27

Technically no, LogoGround releases the payment to the designer as soon as possible. That said, if a payment fails we will move it forward to the next pay cycle.



DESIGNER
mbialozyt
2019-10-08

@ajleroux
One added logo on logoground is one point to reputation? And if I add a logo and I don't have to accept the trace reputation point, is nothing going on? (I don't lose my reputation point)



ADMIN
ajleroux
2019-10-08

Hi mbialozyt,

Yes, each approved logo is at least one reputation point but it can be more. On average you receive 1.2 reputation per approved logo.

I'm sorry, I don't understand the second part of your question. If you're asking about declined logos, for each declined logo you lose 1 reputation point, but it can be less, on average you lose 0.8 reputation per declined logo.



DESIGNER
mbialozyt
2019-10-09

Thank you bro :)



ADMIN
LogoGround
2019-10-23

Payments for October will be sent today. Designers who have payments due, please ensure that we have your correct payment details.



ADMIN
LogoGround
2019-10-23

Payments for October complete.
Congratulations everyone your work is brilliant!



DESIGNER
nahida
2019-10-23

I just got my first payment, thank you Logoground!



DESIGNER
tikachandra
2019-10-23

Does this means my payment will be delayed for next payment cycle? My project has just completed today.



ADMIN
ajleroux
2019-10-23

Our pleasure nahida! First payment of many :)

Sorry tikachandra, that is very bad luck. You missed it by a few hours. Yes, it is moved forward to the next pay cycle.



DESIGNER
tikachandra
2019-10-23

Hahah, thanks @ajleroux it's not really a bad luck, instead I'm glad I don't have to worries about my next month bills :D



DESIGNER
rota
2019-11-21

Hi team,

has this month's payment been paid?
it's a little frustrating with client revisions. The logo was bought a week ago and hasn't reached the final revision until now. it should be finished faster. i have to be patient lol.

if it has been paid, I have to wait another month. bit not excited. just sharing feelings.



ADMIN
ajleroux
2019-11-21

Hi rota,

Payments for this month will be sent on Saturday the 23rd or on Monday the 25th.

You still have a few days to complete the revisions, but resist the urge to rush. It is of course better to make sure the client is 100% happy with the revisions, even if it means waiting an extra 30 days for the payment.



DESIGNER
rota
2019-11-21

thankyou ajleroux for the response.
noted, I really avoid pushing clients. will be very willing wait the process.



ADMIN
ajleroux
2019-11-23

Payments for November are scheduled for Monday, November 25. Thanks for your patience!



DESIGNER
mbialozyt
2019-11-24

@ajleroux, when will the withdrawal option be added 180 days after selling the logo?



ADMIN
LogoGround
2019-11-25

Payments for November will be sent today. Designers who have payments due, please ensure that we have your correct payment details.

@mbialozyt this option is already active for designers who are not eligible for payments and unable to become eligible.



DESIGNER
logosaida
2019-11-25

Thank You so much LogoGround!! I got payment:)



ADMIN
LogoGround
2019-11-25

Payments for November complete.
Congratulations everyone! :)

Our pleasure logosaida! Thank you for your brilliant work! :)



DESIGNER
rota
2019-11-26

hi team.
My project was approved by a client a while ago and I have uploaded all the final files completely.

Can I still get payment? of course I know it's been late one day, but I hope it can still be considered. not in a hurry but just trying.

thank you very much



ADMIN
ajleroux
2019-11-26

Hi rota,

You just missed out on this month's payments. We have in the past sent payments outside of the normal schedule, but it is something we want to avoid unless really necessary because it can lead to errors on our side.



DESIGNER
rexcanor
2019-11-30
Edited 2019-11-30 by rexcanor

Why is there a new designer who has not reached the Silver designer rank can receive payment on the first logo?

while I have sold 2 logos, 1 year member and have not received payment, please help @ajleroux



DESIGNER
Choir99
2019-12-02

dear logoground

please help me withdraw my money .. :)
I know I'm a novice designer, but I really need that money .. :)

Thanks



DESIGNER
Choir99
2019-12-02

and to withdraw my money, I must reach the silver level.
help me to receive payment from the sale of my logo, even though I am a novice designer .. :)

Thanks



DESIGNER
Dmitriy Dzendo
2019-12-02

I think that you can help yourself in this matter. Reaching the silver level is not so difficult. It is enough to upload 15-17 logos that will be approved. Try to make them high quality and silver will be yours soon.



ADMIN
ajleroux
2019-12-02

rexcanor, there are several factors we consider. On the day of payments, an admin looks at all the pending payments where the designer is not eligible and the admin can make a designer eligible and send the payment even if the designer has not reached the Silver level yet. This is at the discretion of the admin, based on a risk assessment. But that's just in cases where the designer has not reached Silver - as soon as you reach Silver you automatically become eligible for payments.

Choir99, Dmitriy Dzendo is right, the quickest way to get the payment is to reach the Silver level. Upload logos and try to have few or no declined logos. If you have declined logos, that will slow your progression towards Silver. Make sure every logo is as good as you can possibly make it before you upload. The next payments will be sent around the 24th of this month. That's plenty of time, enough to reach the Gold level!


Login or register to post.

 

265 posts
5830 views
Last post on 2019-12-02

Jump to last post

Post a reply

Start a new, separate topic

Back to forum index

Category: Payments

Can we make LogoGround better for you?

Suggestion box Report a bug


© Copyright 2011-2019, Graphics Factory CC. All rights reserved. Use of this web site constitutes acceptance of the  User Agreement & Disclaimer. LogoGround.com is a division of Graphics Factory CC, SA., Reg Nr. 2008/121028/23

God First Policy